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For Companies At a Glance
- Tasks: Provide IT support across hardware, software, and networking issues.
- Company: Join an international client known for a supportive work culture.
- Benefits: Enjoy hybrid working options and a positive environment for growth.
- Why this job: Perfect for tech enthusiasts eager to learn and advance in IT.
- Qualifications: 6 months of IT support experience preferred; strong communication skills required.
- Other info: Participate in exciting IT projects and stay updated with the latest technologies.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking an enthusiastic and motivated Junior IT Support Technician to join our international client. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong desire to learn and grow within the field of Information Technology. The role is varied and offers the opportunity to provide support across a range of areas including network support, application support, desktop and user support, peripheral hardware, printers, and IT infrastructure.
Key Responsibilities:
- Assist in managing and maintaining the company’s IT systems and infrastructure.
- Provide first-line support to users on various issues and problems related to hardware, software, networking, and peripherals.
- Install, configure, and troubleshoot desktop systems and applications.
- Ensure the proper functioning of laptops, desktops, printers, scanners, and other peripherals.
- Support and maintain users' accounts including password resets, user rights, and system policies.
- Monitor network performance and contribute to network upgrades and expansions.
- Provide support for the company's applications and assist users with usage and troubleshooting.
- Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support.
- Escalate unresolved issues to senior IT support technicians or other appropriate technical staff.
- Perform routine preventative maintenance on equipment and systems.
- Stay up-to-date with the latest technologies and advancements in the field.
- Participate in IT projects as directed by supervisors or project leads.
Qualifications:
- Minimum 6 months of hands-on experience in an IT support role, preferred but not required.
- Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles.
- Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Eagerness to progress and learn and adapt in a fast-paced IT environment.
Benefits:
This position comes with the opportunity to work in a fantastic, supportive, and positive environment. It provides a perfect setting for a dedicated junior technician to develop their skills and progress in their IT career. They also offer a hybrid working pattern.
Information Technology Support Technician employer: This is Alexander Faraday Recruitment
Contact Detail:
This is Alexander Faraday Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and software, such as ITSM platforms and Active Directory. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills by practicing common scenarios you might encounter in an IT support role. This will help you feel more confident when discussing your problem-solving abilities in interviews.
✨Tip Number 3
Network with professionals in the IT field through online forums or local meetups. Building connections can provide you with valuable insights and potentially lead to referrals for job openings.
✨Tip Number 4
Stay updated on the latest trends and technologies in IT. Showing your enthusiasm for continuous learning can impress potential employers and demonstrate your commitment to growing within the industry.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise any hands-on IT support experience, knowledge of Microsoft Office, and familiarity with networking principles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your eagerness to learn. Mention specific examples of how you've solved problems in the past and your desire to grow within the IT field.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your verbal and written communication skills in both your CV and cover letter. Use clear and concise language to convey your points.
Showcase Your Problem-Solving Abilities: In your application, provide examples of situations where you've successfully resolved technical issues or supported users. This will illustrate your proactive problem-solving approach, which is essential for the position.
How to prepare for a job interview at This is Alexander Faraday Recruitment
✨Show Your Problem-Solving Skills
As an IT Support Technician, you'll need to demonstrate your ability to troubleshoot and resolve issues. Prepare examples of past experiences where you've successfully solved technical problems, whether in a previous job or during your studies.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Be ready to showcase your verbal and written communication abilities during the interview.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of ITSM tools, Active Directory, and basic networking principles. Brush up on these topics before the interview, as they may come up in questions or discussions about your technical knowledge.
✨Express Your Eagerness to Learn
The company is looking for someone who is keen to grow within the field of IT. Be prepared to discuss your passion for technology and your desire to learn new skills. Share any relevant courses or certifications you've pursued to show your commitment to professional development.
