At a Glance
- Tasks: Lead neighbourhood services and enhance resident satisfaction across London.
- Company: A leading housing organisation focused on community and service improvement.
- Benefits: Hybrid work model with potential for permanent position and impactful leadership role.
- Other info: Immediate start available; travel required across London.
- Why this job: Make a real difference in residents' lives while driving operational excellence.
- Qualifications: Proven experience in senior housing management and strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
An experienced Interim Head of Neighbourhood Services is sought to lead a large operational housing management function across London. This role offers an excellent opportunity for a senior housing professional with strong experience in neighbourhood services, tenancy management, customer experience, and operational performance.
Key responsibilities will include:
- Leading neighbourhood and housing management services across multiple sites
- Driving service improvement, operational performance, and resident satisfaction
- Managing and developing high-performing operational teams
- Overseeing KPIs, complaints handling, and customer engagement
- Leading on complex tenancy, ASB, and neighbourhood management matters
- Working closely with senior leadership and key stakeholders across the business
- Supporting service transformation and continuous improvement initiatives
The successful candidate will have:
- Significant experience within senior housing/neighbourhood management roles
- Strong operational leadership and people management skills
- Experience managing performance, complaints, and customer-focused services
- A strong understanding of social housing and regulatory environments
- Excellent stakeholder management and communication skills
- The ability to quickly stabilise and improve services within an interim capacity
This is a hybrid role with travel required to sites across London. Immediate start available.
Head of Neighbourhood Services employer: This is Alexander Faraday Recruitment
Join a leading housing organisation that prioritises resident satisfaction and operational excellence. With a strong focus on employee development and a collaborative work culture, this role offers the chance to make a meaningful impact across London while enjoying the flexibility of a hybrid working model. As part of a dynamic team, you'll have access to continuous improvement initiatives and opportunities for professional growth in the ever-evolving social housing sector.
Contact Details:
This is Alexander Faraday Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Neighbourhood Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Tailor your responses to show how your experience aligns with their goals, especially in areas like service improvement and resident satisfaction.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to the hiring team.
We think you need these skills to ace Head of Neighbourhood Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your background in neighbourhood services and operational performance to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about leading neighbourhood services. Share examples of how you've driven service improvement and managed high-performing teams in the past.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your achievements! Use metrics and specific examples to demonstrate how you’ve improved resident satisfaction and operational performance in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the process.
How to prepare for a job interview at This is Alexander Faraday Recruitment
✨Know Your Neighbourhood Services
Make sure you brush up on your knowledge of neighbourhood services and housing management. Understand the key challenges and trends in the sector, especially in London. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your operational leadership and people management skills. Think about times when you've successfully led teams or improved performance. Be ready to discuss how you can stabilise and enhance services quickly, as this is crucial for an interim role.
✨Engage with Stakeholders
Since stakeholder management is key, think about how you’ve effectively communicated and collaborated with various stakeholders in the past. Prepare to share specific instances where your communication skills made a difference in service delivery or resident satisfaction.
✨Demonstrate a Customer-Focused Approach
Be ready to discuss your experience with customer engagement and handling complaints. Highlight any initiatives you've led that improved resident satisfaction. This will show that you understand the importance of a resident-focused approach in housing management.
