At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot user issues.
- Company: Join a growing team passionate about IT and technology.
- Benefits: Hands-on role with opportunities for growth and development.
- Other info: Be part of a collaborative team and engage in exciting projects.
- Why this job: Make a difference by helping others solve their tech problems.
- Qualifications: Experience in IT support, troubleshooting, and Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
Our client has an exciting opportunity for an experienced IT Technician to join their growing team! If you are passionate about IT, have experience in 1st and 2nd line support, with solid infrastructure & systems support background and are comfortable operating in a broad, hands on role, then this may be the position for you.
- Experience providing 1st and 2nd line support.
- Strong troubleshooting skills across hardware, software and basic networking.
- Experience with Microsoft 365, Active Directory & user/device administration.
- Exposure to server administration, backups & routine maintenance tasks.
- Provide first line IT support, log, investigate, resolve user incidents & service requests within agreed SLAs, escalating to higher support levels when needed.
- Troubleshoot common software, hardware, & network issues faced by users, providing clear guidance and resolutions.
- A hands-on approach and willingness to get involved in projects & continuous improvement.
- Availability to participate in the out-of-hours on-call rota.
- Enjoys helping others and be a team player!
Locations
Technical Support Specialist - IT Software in Boston, Lincolnshire employer: This is Alexander Faraday Recruitment
Our client is an exceptional employer, offering a dynamic work environment where IT enthusiasts can thrive. With a strong focus on employee development and a collaborative culture, team members are encouraged to engage in continuous improvement projects while receiving comprehensive support for their professional growth. Located in a vibrant area, the company provides unique advantages such as flexible working arrangements and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
This is Alexander Faraday Recruitment Recruitment Team
