At a Glance
- Tasks: Support a busy Housing Complaints team by managing queries and coordinating actions.
- Company: Established housing organisation with a focus on customer service.
- Benefits: Hybrid work model, competitive hours, and a supportive team environment.
- Other info: Opportunity for professional growth in a dynamic, fast-paced setting.
- Why this job: Gain valuable experience in administration while making a difference in housing complaints.
- Qualifications: Previous admin or customer service experience and strong organisational skills.
We’re currently recruiting for two Temporary Housing Complaints Administrators to join a busy customer-focused team within a well-established housing organisation. This is a great opportunity for an organised administrator who enjoys working in a fast-paced environment and is confident managing queries, information and competing priorities. This is a hybrid role, 2 days per week in the office and the rest can be worked from home, this would be after an induction period, usually 1-2 weeks or until you are up to speed on systems and processes. 35 hours a week.
The Role
You’ll provide administrative support to a busy Housing Complaints team, including managing the complaints inbox, updating systems, coordinating actions and assisting with Housing Ombudsman portal messaging. You’ll liaise with internal teams and customers, ensuring information is accurately recorded and actions are progressed within agreed timescales.
About You
We’re looking for someone with:
- Previous administration and/or customer service experience
- Excellent organisation and time management skills
- Strong attention to detail and accuracy
- Good IT and systems skills
- Confident written and verbal communication
- The ability to manage competing priorities and deadlines
- A professional, customer-focused approach
Experience within housing, property, repairs, maintenance, facilities, contractors, charities or a similar customer-focused environment is required. Housing complaints or Housing Ombudsman experience is a bonus, not essential. If you’re an organised administrator looking for a varied temporary opportunity, we’d be keen to hear from you.
Housing Complaints Administrator in Walton-on-Thames employer: This is Alexander Faraday Limited
At Alexander Faraday Limited, we pride ourselves on being an exceptional employer dedicated to the well-being and growth of our team. Our supportive work culture fosters collaboration and innovation, while our commitment to employee development ensures that you have ample opportunities to advance your career in the rewarding field of adult care. With benefits like a company vehicle and generous holiday allowance, working with us means making a meaningful impact in the lives of those we serve, all within a vibrant community setting.
Contact Details:
This is Alexander Faraday Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Administrator in Walton-on-Thames
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like This is Alexander Faraday Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like This is Alexander Faraday Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Housing Complaints Administrator in Walton-on-Thames
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to This is Alexander Faraday Limited.
How to prepare for a job interview at This is Alexander Faraday Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in This is Alexander Faraday Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services This is Alexander Faraday Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
