At a Glance
- Tasks: Lead the management of housing complaints and coordinate with teams to resolve issues.
- Company: Established housing organisation with a focus on customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and supportive team environment.
- Other info: Opportunity for career growth in a dynamic and supportive workplace.
- Why this job: Make a real difference in residents' lives by resolving their housing concerns.
- Qualifications: Experience in social housing and strong complaint management skills.
The predicted salary is between 18.9 - 23.1 £ per hour.
We’re currently recruiting for an experienced Assets, Complaints & Ombudsman Coordinator to support a busy customer complaints function within a well-established housing organisation. This is a great opportunity for someone with a social housing complaints background, ideally with experience within repairs, assets or property services. This is a hybrid role, 2 days per week in the office and the rest can be worked from home, this would be after an induction period, usually 1-2 weeks or until you are up to speed on systems and processes. 35 hours a week.
The Role
You’ll lead on the collation and management of Housing Ombudsman information requests, supporting the Assets Complaints Manager to ensure Ombudsman-ordered complaints and actions are completed within tight timescales. You’ll coordinate with repairs, assets, contractors and internal teams to arrange inspections, complex works and other required actions, maintaining oversight and driving matters through to completion.
About You
We’re looking for someone with:
- Previous social housing experience
- Strong experience managing and resolving complaints
- Ideally, experience within repairs, assets or property services
- Excellent organisation and ability to manage competing priorities
- Confidence to challenge and influence internal teams where required
- A proactive, tenacious approach to driving actions through
- Excellent written and verbal communication skills
- Strong customer/resident focus
Experience working with the Housing Ombudsman Service, including information requests or ordered actions, would be highly advantageous. If you’re an experienced housing complaints professional who enjoys taking ownership and getting things over the line, we’d love to hear from you.
Assets, Complaints & Ombudsman Coordinator (Housing) in Walton-on-Thames employer: This is Alexander Faraday Limited
At Alexander Faraday Limited, we pride ourselves on being an exceptional employer dedicated to the well-being and growth of our team. Our supportive work culture fosters collaboration and innovation, while our commitment to employee development ensures that you have ample opportunities to advance your career in the rewarding field of adult care. With benefits like a company vehicle and generous holiday allowance, working with us means making a meaningful impact in the lives of those we serve, all within a vibrant community setting.
Contact Details:
This is Alexander Faraday Limited Recruitment Team
