We re currently recruiting for two Temporary Housing Complaints Administrators to join a busy customer-focused team within a well-established housing organisation. This is a great opportunity for an organised administrator who enjoys working in a fast-paced environment and is confident managing queries, information and competing priorities. This is a hybrid role, 2 days per week in the office and the rest can be worked from home, this would be after an induction period, usually 1-2 weeks or until you are up to speed on systems and processes. 35 hours a week. The Role You ll provide administrative support to a busy Housing Complaints team, including managing the complaints inbox, updating systems, coordinating actions and assisting with Housing Ombudsman portal messaging. You ll liaise with internal teams and customers, ensuring information is accurately recorded and actions are progressed within agreed timescales. About You We re looking for someone with: * Previous administration and/or customer service experience * Excellent organisation and time management skills * Strong attention to detail and accuracy * Good IT and systems skills * Confident written and verbal communication * The ability to manage competing priorities and deadlines * A professional, customer-focused approach Experience within housing, property...
Housing Complaints Administrator in Surrey employer: This is Alexander Faraday Limited
At Alexander Faraday Limited, we pride ourselves on being an exceptional employer dedicated to the well-being and growth of our team. Our supportive work culture fosters collaboration and innovation, while our commitment to employee development ensures that you have ample opportunities to advance your career in the rewarding field of adult care. With benefits like a company vehicle and generous holiday allowance, working with us means making a meaningful impact in the lives of those we serve, all within a vibrant community setting.
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This is Alexander Faraday Limited Recruitment Team
