Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts and strengthen relationships for long-term growth.
- Company: Join a growing organisation with a focus on exceptional service delivery.
- Benefits: 25 days holiday, pension scheme, free parking, and modern facilities.
- Why this job: Be the voice of customers and drive impactful commercial strategies.
- Qualifications: Experience in customer account management and strong communication skills.
- Other info: Opportunity for career growth in a supportive working environment.
The predicted salary is between 36000 - 60000 £ per year.
About the Role
We are seeking a highly organised and commercially minded Senior Customer Relationship Lead to join a growing organisation. This is a key customer‑facing role responsible for nurturing long‑term partnerships, ensuring exceptional service delivery, and coordinating end‑to‑end order management across operational teams.
You will act as the internal voice of your assigned customers, ensuring accuracy, efficiency, and seamless communication from order placement through to final shipment. This role sits at the heart of the commercial function and plays a vital part in supporting strategic growth.
Key Responsibilities
- Take full ownership of allocated customer accounts, acting as their primary point of contact.
- Strengthen customer relationships and drive engagement to support organic account growth.
- Manage scheduling requirements and provide timely, accurate updates.
- Oversee the full order lifecycle, ensuring alignment with production, engineering, and quality teams.
- Process customer purchase orders and coordinate materials planning with internal buyers.
- Prepare and participate in Quarterly Business Reviews, ensuring all performance data is collated.
- Monitor excess and slow‑moving stock, ensuring accountability and cost control.
- Support commercial negotiations for new projects.
- Present key customer KPIs and financial information to senior leadership.
- Collaborate with internal teams to share customer knowledge and maintain consistency.
- Travel to UK customer sites as required (a full driving licence is essential).
Skills & Experience
- Proven experience managing customer accounts in a manufacturing or technical environment.
- Excellent communication and stakeholder management skills.
- Strong commercial awareness, including understanding of revenue, margin, and cost structures.
- Confident in negotiation and influencing senior decision‑makers.
- Ability to manage multiple priorities while remaining calm under pressure.
- Strong MRP knowledge and the ability to work with complex schedules.
- High levels of attention to detail and organisational skills.
- Background in electronics or related manufacturing is an advantage.
- Willingness to travel within the UK when required.
What’s on Offer
- 25 days holiday + bank holidays (including Christmas shutdown).
- Additional long‑service days awarded every five years.
- Company pension scheme (auto‑enrolment).
- Free onsite parking and refreshments.
- Modern facilities and a supportive working environment.
If you're keen to know more please apply today.
Senior Customer Relationship Lead in Southend-on-Sea employer: This is Alexander Faraday Limited
Contact Detail:
This is Alexander Faraday Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Relationship Lead in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Relationship Lead role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its customers. Understand their needs and how you can help strengthen those relationships. This will show that you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your negotiation skills! As a Senior Customer Relationship Lead, you'll need to influence senior decision-makers. Role-play with a friend or mentor to get comfortable discussing KPIs and financials confidently.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your details land directly in front of the hiring team.
We think you need these skills to ace Senior Customer Relationship Lead in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Relationship Lead role. Highlight your experience in managing customer accounts and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've nurtured customer relationships and driven engagement in previous positions.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent communication skills. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at This is Alexander Faraday Limited
✨Know Your Customers
Before the interview, research the company's key customers and their industries. Understand their needs and challenges, as this will help you demonstrate your ability to nurture long-term partnerships and provide exceptional service.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with stakeholders in previous roles. Be ready to discuss how you’ve managed customer expectations and provided timely updates, as strong communication is crucial for this position.
✨Demonstrate Commercial Awareness
Brush up on your understanding of revenue, margin, and cost structures. Be prepared to discuss how you’ve contributed to account growth and managed budgets in past roles, as this will show your commercial mindset.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as managing multiple priorities or negotiating with senior decision-makers. Practise your responses to these situations, highlighting your organisational skills and calmness under pressure.
