At a Glance
- Tasks: Oversee third-party agreements and ensure high service standards for residents.
- Company: Established housing provider focused on resident interests and compliance.
- Benefits: Flexible working hours, hybrid setup, and a temporary rolling contract.
- Other info: Join a proactive team dedicated to high-quality homeowner services.
- Why this job: Make a real difference in residents' lives while driving service excellence.
- Qualifications: Experience with managing contracts and strong analytical skills required.
We’re recruiting on behalf of a well-established Housing provider for a Managing Agent Performance & Compliance Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents’ interests, ensuring contractual compliance, and driving high service standards across managed estates. This is initially a temporary rolling contract, they offer flexible working hours and a hybrid set up, 2 days from the office per week.
What You’ll Be Doing:
- Overseeing third-party agreements, head leases and managing agents
- Scrutinising service charge demands, accounts and formal notices
- Monitoring contractor performance against KPIs and SLAs
- Investigating and escalating disputes or non-compliance
- Supporting financial and building safety compliance monitoring
- Acting as a key liaison between residents, managing agents and internal teams
- Supporting delivery of leasehold and property management services
What They Look For:
- Experience managing third-party contracts or managing agents
- Knowledge of leases, service level agreements and service charges
- Ability to analyse financial information and performance data
- Strong stakeholder engagement and influencing skills
- Confident challenging underperformance and driving improvements
If you’re proactive, commercially aware and passionate about delivering high-quality services to homeowners, we’d love to hear from you.
Managing Agent Performance & Compliance Officer employer: This is Alexander Faraday Limited
As a well-established Housing provider, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With flexible working hours and a hybrid setup, our team enjoys a healthy work-life balance while contributing to meaningful projects that protect residents' interests. Join us to be part of a dedicated team that values high service standards and offers opportunities for career advancement in the heart of the community.
Contact Detail:
This is Alexander Faraday Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Managing Agent Performance & Compliance Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to managing agents and compliance, so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to stakeholder engagement and performance monitoring. Being confident in your answers will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive individuals who are passionate about high-quality service delivery.
We think you need these skills to ace Managing Agent Performance & Compliance Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with managing third-party contracts and agents. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about protecting residents’ interests and how your background makes you the perfect fit for this role. Keep it engaging and personal.
Showcase Your Analytical Skills:Since the role involves scrutinising service charge demands and analysing performance data, make sure to mention any relevant experience you have in these areas. We love candidates who can demonstrate their analytical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at This is Alexander Faraday Limited
✨Know Your Contracts Inside Out
Make sure you’re familiar with the ins and outs of third-party contracts, head leases, and service level agreements. Brush up on any relevant legislation or compliance standards that might come up during the interview. This will show your potential employer that you’re not just knowledgeable but also genuinely interested in the role.
✨Prepare for Performance Metrics Questions
Since the role involves monitoring contractor performance against KPIs and SLAs, be ready to discuss how you’ve handled similar situations in the past. Think of specific examples where you’ve successfully driven improvements or resolved disputes. This will demonstrate your analytical skills and ability to influence stakeholders.
✨Showcase Your Stakeholder Engagement Skills
This position requires strong engagement with residents, managing agents, and internal teams. Prepare to share examples of how you’ve effectively communicated and built relationships in previous roles. Highlight any challenges you faced and how you overcame them to ensure high service standards.
✨Be Proactive and Solution-Oriented
The job description mentions a proactive approach, so come prepared with ideas on how you would tackle common issues in managing agent performance and compliance. Think about potential improvements you could suggest and be ready to discuss how you would implement them. This will show that you’re not just reactive but also forward-thinking.
