At a Glance
- Tasks: Lead neighbourhood services and enhance resident satisfaction across London.
- Company: A leading housing organisation focused on community and service excellence.
- Benefits: Hybrid working, potential for permanent role, and a chance to make a difference.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Join a fast-paced team and drive impactful change in housing management.
- Qualifications: Proven experience in senior housing roles and strong leadership skills.
The predicted salary is between 50000 - 65000 £ per year.
Interim Head of Neighbourhood Services London / Hybrid Temporary Contract with Potential to Go Permanent
A leading housing organisation is seeking an experienced Interim Head of Neighbourhood Services to lead a large operational housing management function across London. This is an excellent opportunity for a senior housing professional with strong experience across neighbourhood services, tenancy management, customer experience and operational performance to join a fast-paced and resident-focused organisation.
Key responsibilities will include:
- Leading neighbourhood and housing management services across multiple sites
- Driving service improvement, operational performance and resident satisfaction
- Managing and developing high-performing operational teams
- Overseeing KPIs, complaints handling and customer engagement
- Leading on complex tenancy, ASB and neighbourhood management matters
- Working closely with senior leadership and key stakeholders across the business
- Supporting service transformation and continuous improvement initiatives
The successful candidate will have:
- Significant experience within senior housing/neighbourhood management roles
- Strong operational leadership and people management skills
- Experience managing performance, complaints and customer-focused services
- A strong understanding of social housing and regulatory environments
Service Manager, Data & Performance in London employer: This is Alexander Faraday Limited
As a leading housing organisation, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee development and community impact. Our London-based team enjoys a hybrid working model, competitive benefits, and the opportunity to drive meaningful change in neighbourhood services, making this an ideal environment for passionate professionals seeking to enhance their careers while making a difference in residents' lives.
Contact Details:
This is Alexander Faraday Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager, Data & Performance in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Service Manager, Data & Performance in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at This is Alexander Faraday Limited
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from This is Alexander Faraday Limited.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show This is Alexander Faraday Limited that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
