At a Glance
- Tasks: Lead neighbourhood services and enhance resident satisfaction across London.
- Company: A leading housing organisation focused on community and service improvement.
- Benefits: Hybrid work model, potential for permanent role, and impactful leadership experience.
- Other info: Immediate start available with opportunities for service transformation.
- Why this job: Make a real difference in residents' lives while driving operational excellence.
- Qualifications: Proven senior experience in housing management and strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
Interim Head of Neighbourhood Services London / Hybrid Temporary Contract with Potential to Go Permanent
A leading housing organisation is seeking an experienced Interim Head of Neighbourhood Services to lead a large operational housing management function across London. This is an excellent opportunity for a senior housing professional with strong experience across neighbourhood services, tenancy management, customer experience and operational performance to join a fast-paced and resident-focused organisation.
Key responsibilities:
- Leading neighbourhood and housing management services across multiple sites
- Driving service improvement, operational performance and resident satisfaction
- Managing and developing high‑performing operational teams
- Overseeing KPIs, complaints handling and customer engagement
- Leading on complex tenancy, ASB and neighbourhood management matters
- Working closely with senior leadership and key stakeholders across the business
- Supporting service transformation and continuous improvement initiatives
The successful candidate will have:
- Significant experience within senior housing/neighbourhood management roles
- Strong operational leadership and people management skills
- Experience managing performance, complaints and customer‑focused services
- A strong understanding of social housing and regulatory environments
- Excellent stakeholder management and communication skills
- The ability to quickly stabilise and improve services within an interim capacity
This is a hybrid role with travel required to sites across London. Immediate start available.
Head Of Neighbourhood Services in London employer: This is Alexander Faraday Limited
Join a leading housing organisation that prioritises resident satisfaction and operational excellence. With a strong focus on employee development and a collaborative work culture, this role offers the chance to make a meaningful impact across London while enjoying the flexibility of a hybrid working model. As part of a dynamic team, you'll have the opportunity to drive service improvements and lead high-performing teams in a supportive environment that values innovation and continuous improvement.
Contact Details:
This is Alexander Faraday Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Neighbourhood Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face in neighbourhood services. This will help you tailor your responses and show you’re genuinely interested.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven service improvements and managed high-performing teams. Use metrics and outcomes to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Head Of Neighbourhood Services in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your leadership in neighbourhood services and any relevant achievements that showcase your operational performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for improving resident satisfaction and how your experience aligns with our goals at StudySmarter.
Showcase Your Achievements:When detailing your past roles, focus on quantifiable achievements. Did you improve KPIs or enhance customer engagement? Numbers speak volumes, so let us see the impact you've made!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at This is Alexander Faraday Limited
✨Know Your Neighbourhood Services
Make sure you brush up on your knowledge of neighbourhood services and housing management. Understand the key challenges and trends in the sector, especially in London. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your operational leadership and people management experience. Think about times when you've successfully led teams or improved performance. Be ready to discuss how you can stabilise and enhance services in an interim capacity.
✨Engage with Stakeholders
Since stakeholder management is crucial for this role, think about how you've effectively communicated and collaborated with various stakeholders in the past. Prepare to share specific instances where your communication skills made a difference in service delivery or resident satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss complex tenancy issues or complaints you've handled. Highlight your approach to resolving these matters and improving customer experience. This will show that you can manage challenges effectively and drive service improvement.
