At a Glance
- Tasks: Manage lettings processes and provide excellent customer service in a fast-paced environment.
- Company: Join a dynamic housing team with a focus on collaboration and support.
- Benefits: Competitive pay, hybrid working, and a supportive training period.
- Other info: Temporary contract with potential for growth and flexible working arrangements.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: Experience in lettings or housing and strong communication skills required.
We are currently recruiting for 3 Lettings Officers to join a busy and fast-paced housing team following a recent restructure and increased workload across the service. This role has been created to support a significant backlog of properties ready to let, so we are looking for candidates who can hit the ground running and confidently manage a busy workload from day one. This is an excellent opportunity for candidates with previous lettings or housing experience who are confident delivering excellent customer service and working independently within a high-volume environment.
Key Responsibilities
- Managing the end-to-end lettings process
- Contacting residents regarding property offers and required documentation
- Supporting tenancy sign-ups and property viewings
- Issuing keys and coordinating move-ins
- Setting up tenants, offers, and tenancies on NEC systems
- Liaising with Lettings Coordinators and internal housing teams
- Maintaining accurate records and updating housing systems
- Delivering excellent customer service to residents and stakeholders
- Managing workload effectively and prioritising tasks independently
Requirements
- Previous experience within lettings, housing, allocations, or tenancy services
- Working knowledge of NEC Housing systems is essential
- Strong administrative and organisational skills
- Excellent communication and customer service abilities
- Ability to work independently and manage a busy workload
- Driving licence and vehicle preferred but not essential
Additional Information
- Temporary contract until September
- Initial 2-week training period office-based
- Hybrid working thereafter: 2 days office / 3 days home working
This role would suit candidates from a housing association, local authority, or social housing background with experience in lettings, tenancy administration, allocations, voids, or housing coordination.
Lettings Administrator in Leicester employer: This is Alexander Faraday Limited
Join our dynamic housing team as a Lettings Administrator, where you'll thrive in a supportive and fast-paced environment. We offer a hybrid working model that promotes work-life balance, alongside competitive pay and opportunities for professional growth within the housing sector. With a focus on excellent customer service and teamwork, this role is perfect for those looking to make a meaningful impact in the community while developing their skills.
Contact Details:
This is Alexander Faraday Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator in Leicester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Lettings Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your lettings knowledge. Familiarise yourself with the end-to-end lettings process and be ready to discuss how you've managed workloads in the past. Confidence is key, so practice makes perfect!
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've delivered excellent service in previous roles. This will demonstrate that you can handle the fast-paced environment and keep residents happy.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Lettings Administrator gig. Plus, it’s a great way to ensure your CV gets into the right hands quickly.
We think you need these skills to ace Lettings Administrator in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your lettings or housing experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Lettings Administrator role. We love seeing enthusiasm and a bit of personality in your writing.
Show Off Your Customer Service Skills:Since delivering excellent customer service is key, share examples of how you've gone above and beyond for clients in previous roles. We want to know how you handle busy workloads while keeping residents happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at This is Alexander Faraday Limited
✨Know Your Stuff
Make sure you brush up on your lettings and housing knowledge. Familiarise yourself with the end-to-end lettings process and be ready to discuss your previous experience in managing workloads and delivering customer service. This will show that you can hit the ground running!
✨Show Off Your Organisational Skills
Since this role involves managing a busy workload, be prepared to share examples of how you've effectively prioritised tasks in the past. Think about specific situations where your organisational skills made a difference, especially in high-pressure environments.
✨Get Comfortable with NEC Systems
If you have experience with NEC Housing systems, great! If not, do some research beforehand. Understanding how these systems work will give you an edge and demonstrate your willingness to learn and adapt quickly.
✨Customer Service is Key
Be ready to discuss how you've delivered excellent customer service in previous roles. Prepare some anecdotes that highlight your communication skills and ability to handle challenging situations with residents or stakeholders.
