Junior IT Support Technician

Junior IT Support Technician

Find out if this opportunity is a good fit by reading all of the information that follows below.

Ashford

Full-Time / permanent

Hybrid

We are currently seeking an enthusiastic and motivated Junior IT Support Technician to join our international client based in Ashford. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong desire to learn and grow within the field of Information Technology. The role is varied and offers the opportunity to provide support across a range of areas including network support, application support, desktop and user support, peripheral hardware, printers, and IT infrastructure.

Key Responsibilities:

– Assist in managing and maintaining the company’s IT systems and infrastructure.

– Provide first-line support to users on various issues and problems related to hardware, software, networking, and peripherals.

– Install, configure, and troubleshoot desktop systems and applications.

– Ensure the proper functioning of laptops, desktops, printers, scanners, and other peripherals.

– Support and maintain users\’ accounts including password resets, user rights, and system policies.

– Monitor network performance and contribute to network upgrades and expansions.

– Provide support for the company\’s applications and assist users with usage and troubleshooting.

– Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support.

– Escalate unresolved issues to senior IT support technicians or other appropriate technical staff.

– Perform routine preventative maintenance on equipment and systems.

– Stay up-to-date with the latest technologies and advancements in the field.

– Participate in IT projects as directed by supervisors or project leads.

Qualifications:

– Minimum 6 months of hands-on experience in an IT support role, preferred but not required.

– Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles.

– Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues.

– Strong analytical and problem-solving skills.

– Excellent verbal and written communication skills.

– Eagerness to progress and learn and adapt in a fast-paced IT environment.

Benefits:

This position comes with the opportunity to work in a fantastic, supportive, and positive environment. It provides a perfect setting for a dedicated junior technician to develop their skills and progress in their IT career