At a Glance
- Tasks: Oversee third-party agreements and ensure high service standards for residents.
- Company: Established housing provider with a focus on resident interests.
- Benefits: Flexible working hours, hybrid setup, and a temporary rolling contract.
- Other info: Join a proactive team dedicated to delivering quality services.
- Why this job: Make a real difference in homeowners' lives while driving compliance and performance.
- Qualifications: Experience with managing contracts and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are recruiting on behalf of a well-established Housing provider for a Managing Agent Performance & Compliance Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents' interests, ensuring contractual compliance, and driving high service standards across managed estates. This is initially a temporary rolling contract, they offer flexible working hours and a hybrid setup, 2 days from the office per week.
What You’ll Be Doing
- Overseeing third-party agreements, head leases and managing agents
- Scrutinising service charge demands, accounts and formal notices
- Monitoring contractor performance against KPIs and SLAs
- Investigating and escalating disputes or non-compliance
- Supporting financial and building safety compliance monitoring
- Acting as a key liaison between residents, managing agents and internal teams
- Supporting delivery of leasehold and property management services
What They Look For:
- Experience managing third-party contracts or managing agents
- Knowledge of leases, service level agreements and service charges
- Ability to analyse financial information and performance data
- Strong stakeholder engagement and influencing skills
- Confident challenging underperformance and driving improvements
If you’re proactive, commercially aware and passionate about delivering high-quality services to homeowners, we’d love to hear from you.
Hybrid: Managing Agent Performance & Compliance Officer employer: This is Alexander Faraday Limited
As a well-established Housing provider, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee growth and development. With flexible working hours and a hybrid setup, our team enjoys a healthy work-life balance while contributing to meaningful projects that protect residents' interests and enhance community living. Join us to be part of a dedicated team that values high service standards and offers opportunities for professional advancement in the housing sector.
Contact Details:
This is Alexander Faraday Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid: Managing Agent Performance & Compliance Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with managing agents. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to protecting residents' interests.
✨Tip Number 3
Practice your answers to common interview questions, especially around compliance and performance management. We want you to feel confident discussing your experience with KPIs and SLAs!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid: Managing Agent Performance & Compliance Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with managing third-party contracts and any relevant compliance work to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about protecting residents' interests and driving high service standards. Share specific examples of how you've successfully managed similar roles in the past.
Showcase Your Analytical Skills:Since the role involves scrutinising financial information and performance data, make sure to mention any relevant experience you have in this area. We want to see how you can analyse and improve performance!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at This is Alexander Faraday Limited
✨Know Your Contracts
Familiarise yourself with the ins and outs of third-party agreements, head leases, and service level agreements. Being able to discuss these confidently will show that you understand the core responsibilities of the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've previously analysed financial information and performance data. Bring examples of how your insights led to improvements or resolved issues, as this will demonstrate your ability to scrutinise service charge demands and contractor performance.
✨Engage Stakeholders Effectively
Think about times when you've successfully engaged with stakeholders. Be ready to share specific examples of how you influenced decisions or improved relationships, as strong stakeholder engagement is key in this role.
✨Be Proactive and Solutions-Oriented
Prepare to discuss situations where you identified underperformance and took action to drive improvements. Highlight your proactive approach and passion for delivering high-quality services, as this aligns perfectly with what they’re looking for.
