At a Glance
- Tasks: Lead neighbourhood services and enhance resident satisfaction across London.
- Company: A leading housing organisation focused on community and service improvement.
- Benefits: Hybrid working, competitive pay, and potential for permanent position.
- Other info: Immediate start available with opportunities for service transformation.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Proven experience in senior housing management and strong people skills.
The predicted salary is between 60000 - 75000 £ per year.
Interim Head of Neighbourhood Services London / Hybrid Temporary Contract with Potential to Go Permanent
A leading housing organisation is seeking an experienced Interim Head of Neighbourhood Services to lead a large operational housing management function across London. This is an excellent opportunity for a senior housing professional with strong experience across neighbourhood services, tenancy management, customer experience and operational performance to join a fast-paced and resident-focused organisation.
Key responsibilities will include:
- Leading neighbourhood and housing management services across multiple sites
- Driving service improvement, operational performance and resident satisfaction
- Managing and developing high-performing operational teams
- Overseeing KPIs, complaints handling and customer engagement
- Leading on complex tenancy, ASB and neighbourhood management matters
- Working closely with senior leadership and key stakeholders across the business
- Supporting service transformation and continuous improvement initiatives
The successful candidate will have:
- Significant experience within senior housing/neighbourhood management roles
- Strong operational leadership and people management skills
- Experience managing performance, complaints and customer-focused services
- A strong understanding of social housing and regulatory environments
- Excellent stakeholder management and communication skills
- The ability to quickly stabilise and improve services within an interim capacity
This is a hybrid role with travel required to sites across London. Immediate start available. Please apply for further information.
Head of Neighbourhood Services employer: This is Alexander Faraday Limited
Join a leading housing organisation that prioritises resident satisfaction and operational excellence. With a strong focus on employee development and a collaborative work culture, this role offers the chance to make a meaningful impact across London while enjoying the flexibility of a hybrid working model. As part of a dynamic team, you'll have access to continuous improvement initiatives and opportunities for professional growth in the social housing sector.
Contact Details:
This is Alexander Faraday Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Neighbourhood Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face in neighbourhood services. This will help you tailor your responses and show you’re genuinely interested.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven service improvement and managed high-performing teams. Use metrics and outcomes to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Neighbourhood Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in neighbourhood services and operational management. We want to see how your skills align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've driven service improvement and managed high-performing teams in the past.
Showcase Your Leadership Skills:Since this role involves leading teams and managing performance, be sure to highlight your leadership experience. We love to see how you've motivated teams and improved customer satisfaction in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at This is Alexander Faraday Limited
✨Know Your Neighbourhood Services
Make sure you brush up on your knowledge of neighbourhood services and housing management. Understand the key challenges and trends in the sector, especially in London. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your operational leadership and people management skills. Think about times when you've successfully led teams or improved performance. Be ready to discuss how you can manage high-performing teams and drive service improvements.
✨Understand Stakeholder Engagement
Since this role involves working closely with senior leadership and stakeholders, be prepared to talk about your experience in stakeholder management. Share specific instances where you've effectively communicated and collaborated with various parties to achieve common goals.
✨Be Ready for Scenario Questions
Expect questions about handling complex tenancy issues, complaints, and ASB matters. Prepare to discuss your approach to these situations, focusing on your problem-solving skills and how you ensure resident satisfaction while maintaining operational performance.
