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- Tasks: Manage customer accounts and ensure exceptional service delivery.
- Company: Join a growing organisation focused on nurturing long-term partnerships.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the voice of customers and drive strategic growth in a dynamic environment.
- Qualifications: Strong organisational skills and experience in customer relationship management.
- Other info: Play a vital role in a collaborative team dedicated to excellence.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a highly organised and commercially minded Senior Customer Relationship Lead to join a growing organisation. This is a key customer‑facing role responsible for nurturing long‑term partnerships, ensuring exceptional service delivery, and coordinating end‑to‑end order management across operational teams.
You will act as the internal voice of your assigned customers, ensuring accuracy, efficiency, and seamless communication from order placement through to final shipment. This role sits at the heart of the commercial function and plays a vital part in supporting strategic growth.
Key Responsibilities- Take full ownership of allocated customer accounts, acting as their primary point of contact.
- Strengthen customer relationships and drive engagement to support organic growth.
Senior Customer Relationship Lead in Basildon employer: This is Alexander Faraday Limited
Contact Detail:
This is Alexander Faraday Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Relationship Lead in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Relationship Lead role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want to show them that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect how you can nurture long-term partnerships and ensure exceptional service delivery.
✨Tip Number 3
Practice your pitch! We recommend rehearsing how you’d explain your experience in managing customer accounts and driving engagement. This will help you communicate your value clearly and confidently during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Customer Relationship Lead in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Customer Relationship Lead role. Highlight your customer relationship management experience and any relevant achievements to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer relationships and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role is all about communication, make sure your written application is clear and concise. Use professional language but don’t be afraid to let your unique voice shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at This is Alexander Faraday Limited
✨Know Your Customers
Before the interview, research the company's key customers and their industries. Understand their needs and challenges. This will help you demonstrate how you can strengthen customer relationships and drive engagement effectively.
✨Showcase Your Organisational Skills
As a Senior Customer Relationship Lead, being organised is crucial. Prepare examples from your past experiences where you successfully managed multiple accounts or projects simultaneously. Highlight your strategies for maintaining accuracy and efficiency in communication.
✨Demonstrate Commercial Mindset
Be ready to discuss how you've contributed to strategic growth in previous roles. Think of specific instances where your actions led to increased customer satisfaction or revenue. This will show that you understand the commercial aspect of the role.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the company's approach to customer relationship management and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
