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- Tasks: Manage customer accounts and drive service excellence in a fast-paced environment.
- Company: Join a well-established team in a dynamic manufacturing setting.
- Benefits: Enjoy 25 days holiday, early finishes on Fridays, and free onsite parking.
- Why this job: Make a real impact by being the voice of the customer and influencing business performance.
- Qualifications: Experience in account management within manufacturing and strong communication skills.
- Other info: Ongoing development opportunities in a supportive working environment.
The predicted salary is between 28800 - 48000 £ per year.
We are recruiting an experienced Account Manager to join a well-established commercial team within a fast-paced manufacturing environment. This role is ideal for someone confident managing customer accounts end to end, acting as the main point of contact while driving service excellence, revenue, and margin performance.
You will take ownership of a portfolio of customers, coordinating orders from placement through to delivery, managing commercial priorities, and working closely with internal teams to ensure customer requirements are met. This is a hands-on, customer-facing role with real influence on business performance.
Key Responsibilities- Own and manage day-to-day relationships for allocated customer accounts
- Act as the voice of the customer internally, ensuring expectations are met
- Coordinate order planning from receipt through to final shipment
- Manage customer scheduling requirements and provide accurate updates
- Identify and resolve issues in collaboration with production, quality and engineering teams
- Support commercial performance through cost awareness and margin focus
- Prepare and contribute to customer reviews and KPI reporting
- Monitor customer-owned material, including excess and slow-moving stock
- Proven experience managing customer accounts within a manufacturing environment
- Strong communication and stakeholder management skills
- Sound commercial awareness with confidence handling negotiations
- Experience using MRP systems and managing complex orders
- 25 days holiday + bank holidays (including Christmas shutdown)
- Early finish on a Friday
- Additional long-service leave entitlement
- Free onsite parking, modern offices, and complimentary refreshments
- Supportive working environment with ongoing development opportunities
- Competitive salary
If you are interested in learning more about this opportunity, please apply with your most up-to-date CV. Due to high application volumes, if you have not heard back within 48 hours, please assume your application has not been successful on this occasion.
Account Manager in Basildon employer: This is Alexander Faraday Limited
Contact Detail:
This is Alexander Faraday Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing sector and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Show us that you understand their business and how you can contribute to their success. Tailor your answers to highlight your experience managing customer accounts and driving service excellence.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to be confident and articulate. Consider doing mock interviews with friends or using online resources to refine your pitch and ensure you come across as the best candidate for the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you're genuinely interested in joining our team and ready to take on the challenges of managing customer accounts.
We think you need these skills to ace Account Manager in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing customer accounts, especially in a manufacturing environment, and showcase your strong communication skills.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use specific examples that demonstrate how you've driven service excellence and improved revenue or margin performance in previous roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your writing is easy to read and free of jargon. This will help us see your qualifications quickly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at This is Alexander Faraday Limited
✨Know Your Accounts
Before the interview, make sure you research the company’s key accounts and their industries. Understanding their customer base will help you demonstrate your ability to manage relationships effectively and show that you’re already thinking about how to drive service excellence.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is crucial. Prepare examples of how you've successfully managed stakeholder relationships in the past. Be ready to discuss specific situations where your communication made a difference in resolving issues or enhancing customer satisfaction.
✨Demonstrate Commercial Awareness
Brush up on your knowledge of commercial performance metrics relevant to the manufacturing sector. Be prepared to discuss how you’ve contributed to revenue and margin performance in previous roles, and think about how you can apply that experience to this new position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you had to coordinate complex orders or resolve conflicts between customer expectations and production capabilities. Practising these scenarios will help you articulate your thought process clearly during the interview.
