At a Glance
- Tasks: Lead the management of housing complaints and coordinate with teams to resolve issues.
- Company: Established housing organisation with a focus on customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and supportive team environment.
- Other info: Opportunity for career growth in a dynamic and supportive workplace.
- Why this job: Make a real difference in residents' lives by resolving their housing concerns.
- Qualifications: Experience in social housing and strong complaint resolution skills required.
The predicted salary is between 40500 - 49500 £ per year.
We're currently recruiting for an experienced Assets, Complaints & Ombudsman Coordinator to support a busy customer complaints function within a well-established housing organisation. This is a great opportunity for someone with a social housing complaints background, ideally with experience within repairs, assets or property services. This is a hybrid role, 2 days per week in the office and the rest can be worked from home, this would be after an induction period, usually 1-2 weeks or until you are up to speed on systems and processes. 35 hours a week.
The Role
You'll lead on the collation and management of Housing Ombudsman information requests, supporting the Assets Complaints Manager to ensure Ombudsman-ordered complaints and actions are completed within tight timescales. You'll coordinate with repairs, assets, contractors and internal teams to arrange inspections, complex works and other required actions, maintaining oversight and driving matters through to completion.
About You
- Previous social housing experience
- Strong experience managing and resolving complaints
- Ideally, experience within repairs, assets or property services
- Excellent organisation and ability to manage competing priorities
- Confidence to challenge and influence internal teams where required
- A proactive, tenacious approach to driving actions through
- Excellent written and verbal communication skills
- Strong customer/resident focus
Experience working with the Housing Ombudsman Service, including information requests or ordered actions, would be highly advantageous. If you're an experienced housing complaints professional who enjoys taking ownership and getting things over the line, we'd love to hear from you.
Assets, Complaints & Ombudsman Coordinator (Housing) employer: This is Alexander Faraday Limited
Join a reputable electronics manufacturing business that values its employees and fosters a collaborative work environment. With a strong focus on customer relationships and internal teamwork, this company offers excellent benefits including a competitive salary, generous holiday allowance, and opportunities for professional growth. Located onsite, you will enjoy modern facilities and a supportive culture that encourages development at all levels of experience.
Contact Details:
This is Alexander Faraday Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assets, Complaints & Ombudsman Coordinator (Housing)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at This is Alexander Faraday Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like This is Alexander Faraday Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assets, Complaints & Ombudsman Coordinator (Housing)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to This is Alexander Faraday Limited:Your cover letter is your chance to shine! Tell us why you want to work at This is Alexander Faraday Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at This is Alexander Faraday Limited!
How to prepare for a job interview at This is Alexander Faraday Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
