At a Glance
- Tasks: Lead and develop the underwriting team for successful lending and deposit outcomes.
- Company: Join a forward-thinking bank focused on customer-centric solutions.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible work options.
- Other info: Collaborative culture with opportunities for professional growth and innovation.
- Why this job: Make a real impact in a dynamic environment while shaping underwriting policies.
- Qualifications: 5+ years in underwriting with management experience and strong regulatory knowledge.
The predicted salary is between 55000 - 65000 £ per year.
The Underwriting team Manager will be responsible for leading, developing and nurturing the underwriting team to deliver successful outcomes for both the Bank and its customers. This role will oversee both lending and deposit onboarding processes, ensuring the smooth and efficient allocation of work, completion of quality assurance activities, compliance with policies, regulations and procedures, and motivate and develop the team. The successful candidate will take a hands‑on approach, actively participating in underwriting activities while leading the team to achieve optimal productivity and operational efficiency. This role will also involve liaising with retailers and other stakeholders to ensure the effective integration of services and operational excellence. The role will include reporting into the relevant committees such as the Risk Management and Conduct Committee, Operations and IT Committee, and Credit Committee to ensure alignment with strategic goals and regulatory requirements.
This position would suit an experienced leader or manager with supervisory experience in unsecured, FCA‑regulated consumer lending and deposit onboarding. The ideal candidate should have a strong track record in managing teams, driving operational excellence, and ensuring responsible lending and efficient deposit processes.
Experience & Qualifications
- Minimum of 5 years' experience in underwriting retail consumer lending, preferably in the unsecured credit sector or equivalent experience.
- At least 2 years of experience in an underwriting management role, with proven skills in training and providing constructive feedback to team members.
- Extensive knowledge of regulatory environments, including a strong understanding of FCA regulations such as CONC‑7 and responsible lending practices.
- Customer‑centric approach with a strong commitment to responsible lending.
- High proficiency in Excel and a demonstrated ability to quickly learn new systems and software.
- Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
- Strong attention to detail and accuracy in all aspects of work.
- Effective interpersonal skills to engage and collaborate with colleagues at all levels of seniority.
- Collaborative team player, with experience working cross‑functionally within the business.
- Willingness to work evenings and weekends as required.
- Proven experience in driving improvements and innovations within underwriting and deposit onboarding functions.
- Experience working with credit bureau data and the manual assessment of documents.
- Experience overseeing customer journey processes, including the implementation of automated communication strategies for loan applicants.
- Strong analytical ability to interpret management information (MI) and data, with the ability to present findings clearly to senior management.
- Proficiency with PowerBI is highly desirable.
Key Responsibilities
- Lead the underwriting team to ensure loan and deposit decisions meet risk appetite, credit policy, and good customer outcomes.
- Allocate and prioritise workloads across lending and deposit onboarding to maintain productivity and timely delivery.
- Develop, coach, and motivate team members through training and performance management.
- Ensure team adherence to policies, regulatory requirements, and service standards for all products.
- Maintain strong governance and compliance, escalating and reporting breaches promptly.
- Conduct first‑line quality checks and provide feedback to drive continuous improvement.
- Act as an escalation point for complex loan and deposit cases, resolving issues efficiently.
- Ensure high‑quality customer service and clear communication throughout onboarding journeys.
- Support manual document assessment, including ID & V, fraud, AML, affordability, and deposit verification checks.
- Embed best underwriting practices and maintain up‑to‑date processes aligned with policy and regulation.
Reporting, Insight, and Continuous Improvement
- Monitor, analyse, and report operational MI for lending and deposit processes, producing insights for Boards and Committees.
- Attend key Committees to provide operational insight and ensure alignment with strategic and regulatory requirements.
- Feedback to Credit Risk and assess system/process effectiveness to enhance credit decisioning and optimise lending and deposit onboarding.
- Lead and support change initiatives by defining underwriting requirements, recommending improvements, and driving onboarding‑related projects.
Benefits
- Collaborate with senior leadership and wider teams to shape underwriting policies and ensure alignment with organisational strategy across lending and deposits.
- 25 days holiday (plus bank holidays), rising to 30 days with service.
- Private Medical Insurance.
- Work from anywhere in the world for up to 30 days per year.
- Group Life Assurance (4x salary).
- Income Protection Scheme.
- Pension scheme (6% employer contribution, subject to 4% employee contribution).
Underwriting Team Manager employer: This Bank Ltd
As an Underwriting Team Manager at our bank, you will thrive in a dynamic and supportive work environment that prioritises employee development and operational excellence. With a strong focus on collaboration and innovation, we offer extensive benefits including generous holiday allowances, private medical insurance, and the flexibility to work from anywhere for up to 30 days a year. Join us to lead a dedicated team while contributing to meaningful outcomes for our customers and the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Underwriting Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Underwriting Team Manager role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and underwriting practices. We recommend creating a list of common interview questions and practising your responses. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in developing and motivating teams. Share specific examples of how you've driven operational excellence and improved processes in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Underwriting Team Manager position!
We think you need these skills to ace Underwriting Team Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience, especially in underwriting and team management, to show us you're the right fit for the Underwriting Team Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about underwriting and how your background aligns with our goals. Share specific examples of how you've driven operational excellence and motivated teams in previous roles.
Showcase Your Communication Skills:Since exceptional written communication is key for this role, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your professionalism and attention to detail right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at This Bank Ltd
✨Know Your Underwriting Stuff
Make sure you brush up on your knowledge of underwriting processes, especially in unsecured lending. Familiarise yourself with FCA regulations like CONC-7 and be ready to discuss how you've applied these in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific instances where you've motivated team members or driven operational improvements, as this will resonate well with the interviewers.
✨Be Customer-Centric
Since the role emphasises a customer-centric approach, come prepared with examples of how you've ensured good customer outcomes in your past positions. Discuss any strategies you've implemented to enhance the customer journey during onboarding.
✨Data is Key
Brush up on your analytical skills, especially with tools like Excel and PowerBI. Be ready to discuss how you've used data to drive decisions or improve processes in underwriting and deposit onboarding, as this will show your ability to contribute to operational excellence.
