Member Relationship Manager in Sevenoaks

Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.

What You’ll Do

• Head up our Membership team, responsible for new and existing members.
• Grow and develop membership by identifying, engaging and converting new member organisations, building a strong pipeline of opportunities and increasing membership income.
• Manage and strengthen member relationships to maximise engagement, retention and progression across Thirtyone:eight’s tiered membership offering.
• Lead membership operations and performance through effective use of CRM data, reporting, budgeting, process improvement and line management of the Membership Officer.
• Champion the membership proposition by collaborating with internal teams, developing strategic partnerships and representing Thirtyone:eight at events, conferences and networking opportunities.

This role offers an exciting opportunity to combine relationship management, business development and strategic leadership to grow Thirtyone:eight’s membership community, strengthen engagement across churches and Christian organisations, and support the charity’s mission of creating safer environments for vulnerable people.

Why You’ll Love Working Here

• Purpose-driven work: Everything you do helps protect children and vulnerable adults.
• Flexible working options: Balance your life and work with hybrid arrangements.
• Professional growth: Opportunities to learn, innovate, and lead.
• Supportive culture: Join a friendly, collaborative team that values your ideas.

Main Responsibilities

• Lead the active recruitment of new members with a particular focus on decision-makers and leaders.
• Build, manage and progress a membership pipeline, using proactive activity, referrals, events, partner networks and existing organisational data.
• Use Thirtyone:eight’s membership database to identify prospective organisations, map trends and growth opportunities aligned with the tiered membership model.
• Initiate and lead conversations with prospective members, articulating the value of membership clearly and confidently, responding to questions and handling objections appropriately.
• Manage relationships with existing member organisations, ensuring they understand and experience the value of their membership.
• Identify opportunities to grow value within existing accounts, including movement between membership tiers or increased engagement with services.
• Work with the Head of Membership and Finance & Business Manager to develop systems and processes that support effective relationship management and growth.
• Contribute to the ongoing review and development of Thirtyone:eight’s membership offer, ensuring it remains relevant, clearly articulated and aligned with member need.
• Collaborate with internal teams to ensure a joined‑up member journey from first contact through to ongoing engagement.
• Ensure staff and volunteers across the organisation are well equipped and confident to promote the benefits of membership.
• Represent Thirtyone:eight, its Christian ethos and safeguarding mission at external events, exhibitions, networks and conferences.

Specific Responsibilities

• Line‑manage the Membership Officer, providing supervision, support and clear objectives aligned to recruitment and relationship management priorities.
• Work with the Membership Officer to embed an effective membership account management structure that develops member relationships at the appropriate level with key clients.
• Work closely with the Communications Manager to shape and deliver member communications that support recruitment, retention and progression across membership tiers.
• Produce regular, insightful reporting on member recruitment, retention and churn, pipeline health and activity, and performance against agreed targets.
• Ensure staff and volunteers across the organisation are properly equipped to promote the benefits of membership.
• Work collaboratively as part of Thirtyone:eight’s management team to support the delivery of the organisation’s strategic objectives.
• Identify and develop opportunities to work with partners and networks that can support membership growth and visibility.
• With the head of department and finance team, set the annual membership budget and ensure all spend is within budget, appropriately accounted for, and that maximum return on investment is achieved.

Person Specification

Essential Personal Characteristics and Qualities: Humility, Integrity, Openness, Collaborative, Solution-focused, Learning, Creative, Fair, Committed, Passionate.

Essential Experience: Sales and marketing experience with good relationship/account management experience; experience of using a CRM system to manage and analyse data and record activities (knowledge of MS Dynamics desirable); relevant experience of managing and developing relationships with churches, Christian faith‑based organisations, or charities to increase engagement; experience in developing and embedding of processes and procedures to ensure high levels of customer service are monitored and maintained; experience of line managing a team of staff and volunteers as well as working with external agencies; comfortable working to targets and being accountable for outcomes.

Essential Abilities, Knowledge & Motivation: Strong working knowledge of churches, Christian faith organisations and charities; ability to communicate professionally and effectively at all levels; motivated to continually improve on past success and to challenge the status quo; excellent interpersonal skills, including ability to engage an audience; self‑motivated, resilient and outward‑looking; ability to build strong, professional relationships with contacts of the charity; ability to work as a team member with colleagues and across departments; good IT skills (MS Office applications as a minimum) with analytical capability; ability to travel independently, regionally and nationally as required; knowledge and understanding of Equal Opportunity and Anti‑discriminatory practice; willingness to promote and participate in relevant training and CPD; ability to identify with and accept the aims and objectives of the charity and statutory and other professional guidance as appropriate.

Accountable to: Head of Strategic Communications

Responsible for: Membership Officer X1

DBS Eligibility: Basic DBS check