At a Glance
- Tasks: Manage warehouse operations, provide technical support, and assist customers with digital shower solutions.
- Company: Join a growing bathroom tech company focused on innovative digital shower products.
- Benefits: Competitive salary, hands-on role, and opportunities for career growth.
- Other info: Friendly environment with on-the-job training and a chance to shape the future of bathroom tech.
- Why this job: Make a real difference in customer experiences while working with cutting-edge technology.
- Qualifications: Practical, organised, and technically minded individuals with problem-solving skills.
The predicted salary is between 25000 - 28000 £ per year.
Thirty Eight Degrees Limited (TED) is a growing bathroom technology company specialising in digital shower solutions.
We pride ourselves on great products, practical technical support and looking after our customers long after they've made a purchase.
We're looking for someone who enjoys variety.
This is a hands‑on role where no two days are the same.
You'll be involved in everything from running the warehouse and managing stock to helping customers solve technical problems, testing products and supporting our growing retrofit shower business.
If you're practical, organised, technically minded and enjoy helping people, we'd love to hear from you.
- What You'll Be Doing
- Technical Support & Aftercare
This is a key part of the role.
You’ll be helping customers, installers and merchants with technical questions, fault finding and aftercare support by phone, email and Whats App.
You’ll also
- Testing new products and product samples.
- Help create technical guides and simple training videos.
- Support customers from first enquiry through to aftercare.
Some plumbing knowledge or experience would be a real advantage, particularly when discussing installations and fault finding, although it isn't essential if you're technically minded and keen to learn.
Warehouse & Stock Management
You'll be responsible for keeping the warehouse running smoothly by
- Managing stock levels and inventory.
- Picking, packing and processing customer orders.
- Booking in deliveries and organising shipments.
- Working with suppliers and couriers.
- Keeping the warehouse organised and efficient.
- Using Sage 50 to manage orders, stock and purchasing.
A growing part of our business is helping customers replace obsolete digital shower systems without having to retile their bathroom.
You’ll
- Speak with customers about their existing shower setup.
- Recommend suitable replacement products.
- Process orders from enquiry through to delivery.
- General Business Support
As a small, growing business, everyone gets involved.
Depending on your skills and interests you may also
- Help maintain our website.
- Create product and technical content.
- Update price lists.
- Look for ways to improve how we work and support our customers.
About You
We're looking for someone who is practical, organised and enjoys solving problems.
Ideally you'll have
- Experience working in a warehouse or stock management role.
- Good technical and mechanical problem‑solving skills.
- Great communication skills and a friendly approach with customers.
- Experience using Sage 50 (or similar stock management software).
- The ability to work independently and manage your own workload.
It would be a bonus if you have
- Plumbing or bathroom industry experience.
- Experience with heating or plumbing products.
- Knowledge of digital showers or bathroom products.
- Experience creating simple technical videos or guides.
What We Offer
- Competitive salary based on experience.
- A varied, hands‑on role where you'll make a real difference.
- Opportunities to grow with a successful and expanding business.
- Friendly, supportive working environment.
- On‑the‑job training in our products and systems.
Interested?
If this sounds like the sort of role you'd enjoy, we'd love to hear from you.
Please send your CV, along with a few words about yourself and why you're interested, to sales@teddigital. co. uk.
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Operations & Technical Manager – Digital Shower & Bathroom Solutions in Chorley employer: Thirty Eight Degrees Ltd
At Thirty Eight Degrees Limited, we are not just a bathroom technology company; we are a community that values innovation and customer care. Our friendly and supportive work environment fosters personal growth and offers hands-on training, ensuring that every team member can thrive in their role while making a tangible impact on our customers' experiences. Join us in a dynamic position where your practical skills and problem-solving abilities will be celebrated and developed as we continue to expand our digital shower solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Technical Manager – Digital Shower & Bathroom Solutions in Chorley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thirty Eight Degrees Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thirty Eight Degrees Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations & Technical Manager – Digital Shower & Bathroom Solutions in Chorley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thirty Eight Degrees Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Thirty Eight Degrees Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thirty Eight Degrees Ltd!
How to prepare for a job interview at Thirty Eight Degrees Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
