At a Glance
- Tasks: Schedule and plan work for trade operatives while enhancing customer experience.
- Company: Join Thirteen Group, a leading housing association in the North East.
- Benefits: Enjoy a competitive salary, generous leave, and health support services.
- Other info: Flexible working options and opportunities for personal growth.
- Why this job: Make a real impact in your community while working in a supportive team.
- Qualifications: Great customer service skills and ability to adapt to changing priorities.
The predicted salary is between 30019 - 30019 £ per year.
Join us as a Work Planner at Thirteen Group! Thirteen Group is looking for a Work Planner to join our Repairs team on a full time, fixed term basis until February 2027. Embrace the opportunity to be part of a company that provides homes and builds communities. If you’re passionate about delivering top-notch services and keen to be part of a team that values innovation and high performance, we want to hear from you!
This is a roam role, so you’ll be expected to work from our head office at Hudson Quay at least twice a week as well as remotely from home. This may vary, dependent on business and team need.
Benefits
- Salary – £30,019 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years (pro rata for part-time colleagues), a day off for your birthday, plus bank holidays
- Pension – up to 17% contributions (flexible rates of up to 7% employee and up to 10% employer)
- Health – Simply Health: save money on common health expenses and access health and wellbeing support services
- Discounts – T’dar – our Discount and Reward platform with savings on everyday brands
- Leave options – opportunities to buy and sell annual leave
Key Responsibilities
- As part of a large team of Work Planners, you’ll work in a pod of three to schedule and plan work for your group of trade operatives
- Make best use of resources to maximise productivity and performance
- Contribute to reviewing and developing procedures that will enhance our customers’ experience
- Liaise with a variety of teams across Thirteen to ensure our service runs smoothly
- Complete a range of administrative and data input duties to ensure that information is up to date for monitoring and reporting
About You
- Great customer service and a positive attitude
- Confident using a variety of IT systems
- Ability to multitask and adapt priorities throughout the day
- Proven ability to analyse and solve problems
- You should be comfortable with change and happy to work with different systems and data sets
Why Thirteen
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers. Our vision is to be the most trusted housing association, with happy customers, and we put customers at the heart of everything we do.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
For more details, please refer to the attached documents. If you’d like to talk more about the role please contact Andrew Parker, Planning Team Leader on 07717 727659 for an informal discussion. No recruitment agencies, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
Work Planner (Fixed Term) employer: Thirteen
Thirteen Group is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture that fosters collaboration and innovation. With the flexibility of a hybrid working model from our Middlesbrough office, employees can enjoy a healthy work-life balance while engaging in meaningful transformation projects that directly impact our customers. We are committed to supporting your career development through ongoing training and opportunities for advancement within our dedicated team.
