At a Glance
- Tasks: Schedule and plan work for trade operatives while enhancing customer experience.
- Company: Join Thirteen Group, a dynamic team focused on repairs and customer service.
- Benefits: Enjoy a competitive salary, generous annual leave, and health support services.
- Other info: Flexible working environment with opportunities for career growth.
- Why this job: Make a real impact in a hybrid role with potential for permanent placement.
- Qualifications: Great customer service skills and confidence with IT systems required.
The predicted salary is between 30019 - 30019 € per year.
Join us as a Work Planner at Thirteen Group! Thirteen Group is on the lookout for a Work Planner to join our Repairs team on a full time basis working 37 hours per week for a 9 month period. This is a hybrid role, so you’ll be expected to work from our fantastic head office at Hudson Quay at least twice a week as well as remotely from home. This may vary, dependent on business and team need.
Thirteen Benefits
- Salary – £30,019 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years (pro rata for part time colleagues), a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- As part of a large team of Work Planners, you’ll work in a pod of three to schedule and plan work for your group of trade operatives.
- Make best use of resources to maximise productivity and performance.
- Contribute to reviewing and developing procedures that will enhance our customers’ experience.
- Liaise with a variety of teams across Thirteen to ensure our service runs smoothly.
- Complete a range of administrative and data input duties to ensure that information is up to date for monitoring and reporting.
About You
- Great customer service and a positive attitude!
- Confident using a variety of IT systems.
- Ability to multitask and adapt priorities throughout your day.
- Proven ability to analyse and solve problems.
- You should be comfortable with change and happy to work with different systems and data sets.
This role has the potential to be made permanent.
Work Planner (9 month FTC) employer: Thirteen
Thirteen Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and generous annual leave starting at 28 days. With a hybrid work model based in the vibrant Hudson Quay office, employees enjoy a supportive work culture, access to health and wellbeing services, and opportunities for career advancement within a collaborative team environment. Join us to make a meaningful impact while enjoying unique benefits like our discount platform and flexible pension contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Work Planner (9 month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thirteen Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to work planning and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your tech skills! Since the role involves using various IT systems, be ready to discuss your experience with them. If you’ve used similar tools before, share specific examples of how you made an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Thirteen team.
We think you need these skills to ace Work Planner (9 month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Work Planner role. Highlight your experience in scheduling, planning, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our Repairs team. Keep it friendly and professional – we love a good story!
Show Off Your IT Skills:Since you'll be using various IT systems, mention any relevant software or tools you're familiar with. We appreciate tech-savvy candidates who can hit the ground running!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Thirteen
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Work Planner role and its responsibilities. Familiarise yourself with Thirteen Group's mission and values, as well as the specifics of the Repairs team. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since great customer service is a key requirement, prepare examples from your past experiences where you've excelled in this area. Think about situations where you’ve gone above and beyond to help someone or resolved a tricky issue. This will demonstrate your positive attitude and ability to enhance customer experience.
✨Be Ready to Discuss IT Proficiency
As the role involves using various IT systems, be prepared to discuss your experience with them. Highlight any specific software or tools you've used in previous roles, and if possible, mention how you adapted to new systems quickly. This will show your confidence and readiness to tackle the tech side of the job.
✨Demonstrate Problem-Solving Skills
The ability to analyse and solve problems is crucial for this role. Think of examples where you've successfully navigated challenges or improved processes. Be ready to explain your thought process and how you arrived at your solutions, as this will showcase your analytical skills and adaptability.
