At a Glance
- Tasks: Schedule and plan work for trade operatives while enhancing customer experience.
- Company: Join Thirteen Group, a dynamic team focused on repairs and customer satisfaction.
- Benefits: Enjoy a competitive salary, generous annual leave, and health support services.
- Other info: Flexible working environment with opportunities for career growth.
- Why this job: Make a real impact in a hybrid role with potential for permanent employment.
- Qualifications: Great customer service skills and confidence with IT systems required.
The predicted salary is between 30019 - 30019 £ per year.
Join us as a Work Planner at Thirteen Group! Thirteen Group is on the lookout for a Work Planner to join our Repairs team on a full time basis working 37 hours per week for a 9 month period. This is a hybrid role, so you’ll be expected to work from our fantastic head office at Hudson Quay at least twice a week as well as remotely from home. This may vary, dependent on business and team need.
Thirteen Benefits
- Salary – £30,019 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years (pro rata for part time colleagues), a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- As part of a large team of Work Planners, you’ll work in a pod of three to schedule and plan work for your group of trade operatives.
- Make best use of resources to maximise productivity and performance.
- Contribute to reviewing and developing procedures that will enhance our customers’ experience.
- Liaise with a variety of teams across Thirteen to ensure our service runs smoothly.
- Complete a range of administrative and data input duties to ensure that information is up to date for monitoring and reporting.
About You
- Great customer service and a positive attitude!
- Confident using a variety of IT systems.
- Ability to multitask and adapt priorities throughout your day.
- Proven ability to analyse and solve problems.
- You should be comfortable with change and happy to work with different systems and data sets.
This role has the potential to be made permanent.
Work Planner (3 months and 9 months FTC) employer: Thirteen
Thirteen Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and generous annual leave starting at 28 days. With a hybrid work model based in the vibrant Hudson Quay office, employees enjoy a supportive work culture, access to health and wellbeing services, and unique benefits like our T’dar discount platform. Join us to be part of a collaborative team where your contributions directly enhance customer experiences and have the potential for permanent placement.
StudySmarter Expert Advice🤫
We think this is how you could land Work Planner (3 months and 9 months FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thirteen Group on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to work planning and customer service. We can even role-play with a friend to boost our confidence and nail those answers!
✨Tip Number 3
Show off your tech skills! Since the role involves using various IT systems, be ready to discuss your experience with them. We should highlight any relevant software or tools we've used in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we can keep track of our application status easily!
We think you need these skills to ace Work Planner (3 months and 9 months FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Work Planner role. Highlight relevant experience and skills that match the job description, like your ability to multitask and solve problems. We want to see how you can contribute to our Repairs team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer service skills and positive attitude. Tell us why you're excited about the role and how you can enhance our customers' experience at Thirteen Group.
Show Off Your IT Skills:Since you'll be using various IT systems, make sure to mention any relevant software or tools you're familiar with. We love candidates who are confident with technology, so don’t hold back on sharing your tech-savvy side!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Thirteen
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Work Planner role and its responsibilities. Familiarise yourself with Thirteen Group's mission and values, as well as the specific tasks you'll be handling, like scheduling and liaising with teams. This will help you demonstrate your genuine interest in the position.
✨Show Off Your Customer Service Skills
Since great customer service is a key requirement, prepare examples from your past experiences where you've excelled in this area. Think about situations where you solved problems or improved customer satisfaction. Be ready to discuss how you can bring that positive attitude to the Repairs team.
✨Demonstrate Your IT Savvy
As the role involves using various IT systems, brush up on your tech skills before the interview. Be prepared to talk about your experience with different software and how you adapt to new systems. If you have any specific examples of how you've used technology to improve processes, share those!
✨Prepare for Scenario Questions
Expect questions that assess your ability to multitask and handle changing priorities. Think of scenarios where you've had to juggle multiple tasks or adapt quickly to new information. Practising these responses will help you feel more confident and show that you're ready for the dynamic nature of the role.
