At a Glance
- Tasks: Schedule and plan work for trade operatives while enhancing customer experience.
- Company: Join Thirteen Group, a leading housing association dedicated to building communities.
- Benefits: Competitive salary, generous annual leave, pension contributions, and health support services.
- Other info: Flexible working environment with potential for permanent position.
- Why this job: Make a meaningful impact in your community while developing valuable skills.
- Qualifications: Great customer service skills, IT proficiency, and problem-solving abilities.
The predicted salary is between 30019 - 30019 £ per year.
Join us as a Work Planner at Thirteen Group! Thirteen Group is on the lookout for a Work Planner to join our Repairs team on a part time (22 hours a week), 9 month fixed term contract. Embrace the opportunity to be part of a company that not only provides homes but builds communities. If you’re passionate about delivering top-notch services and keen to be part of a team that values innovation and high performance, we want to hear from you!
This is a roam role, so you’ll be expected to work from our fantastic head office at Hudson Quay at least twice a week as well as remotely from home. This may vary, dependent on business and team need.
Thirteen Benefits:
- Salary - £30,019 per annum (pro-rata to £17,849.14)
- Annual leave – starting at 28 days and rising to 31 days after three years (pro rata for part time colleagues), a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities:
- As part of a large team of Work Planners, you’ll work in a pod of three to schedule and plan work for your group of trade operatives.
- Make best use of resources to maximise productivity and performance.
- Contribute to reviewing and developing procedures that will enhance our customers’ experience.
- Liaise with a variety of teams across Thirteen to ensure our service runs smoothly.
- Complete a range of administrative and data input duties to ensure that information is up to date for monitoring and reporting.
About You:
- Great customer service and a positive attitude!
- Confident using a variety of IT systems.
- Ability to multitask and adapt priorities throughout your day.
- Proven ability to analyse and solve problems.
- You should be comfortable with change and happy to work with different systems and data sets.
Why Thirteen?
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers. Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
If you’d like to talk more about the role please contact Andrew Parker, Planning Team Leader on 07717 727659 for an informal discussion.
Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
This role has the potential to be made permanent. As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
Work Planner (Part Time FTC) in Middlesbrough employer: Thirteen
Thirteen Group is an exceptional employer, dedicated to making a positive impact in the community by supporting ex-offenders in securing stable accommodation. With a strong focus on employee well-being, we offer generous benefits including up to 31 days of annual leave, a robust pension scheme, and access to health and wellbeing support services. Our inclusive work culture fosters personal and professional growth, making it an ideal place for those looking to contribute meaningfully while developing their skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Work Planner (Part Time FTC) in Middlesbrough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Thirteen and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Thirteen and let us see your personality shine through!
We think you need these skills to ace Work Planner (Part Time FTC) in Middlesbrough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Thirteen.
Get Familiar with Our Brand:Before applying, take some time to learn about Thirteen and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Thirteen
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Thirteen.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Thirteen will surely appreciate.
