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- Tasks: Transform services and enhance customer experiences through innovative design.
- Company: Join Thirteen Group, a leader in customer experience.
- Benefits: Competitive salary, generous annual leave, and a day off for your birthday.
- Other info: Flexible working with opportunities for growth in a dynamic environment.
- Why this job: Make a real difference by championing the voice of the customer.
- Qualifications: Experience in service design and a passion for customer journey improvement.
The predicted salary is between 45666 - 45666 £ per year.
Join us as a Customer Journey and Service Design Lead at Thirteen Group!
Role Overview: Do you have experience of positively transforming services and re-imagining how services are delivered? We are looking for a Customer Journey and Service Design Lead to join our Customer Experience directorate. This role will focus on championing the voice of the customer when designing service improvements.
You’ll work closely with our Insight Lead to map, analyse and refine customer journeys and interactions to enhance service delivery through working with stakeholders to achieve a more seamless experience for our customers.
This is a roam role, so you’ll work at least three days a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team needs, so you may need to come into the office more frequently when required.
Thirteen Benefits:
- Salary – £45,666 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday
Customer Journey and Service Design Lead in Middlesbrough employer: Thirteen
Contact Detail:
Thirteen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey and Service Design Lead in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer journey and service design. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and ideas.
✨Tip Number 3
Showcase your passion for customer experience! When you get the chance, share examples of how you've transformed services in the past. This will help you stand out as someone who truly understands the importance of the customer voice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Thirteen Group.
We think you need these skills to ace Customer Journey and Service Design Lead in Middlesbrough
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for enhancing customer journeys shine through. We want to see how you’ve transformed services in the past and how that experience can benefit us at Thirteen Group.
Be Specific About Your Achievements: Use concrete examples to illustrate your successes in service design. We love numbers and results, so if you’ve improved customer satisfaction scores or streamlined processes, make sure to highlight those achievements!
Tailor Your Application: Don’t just send a generic application! Take the time to align your skills and experiences with the specific requirements of the Customer Journey and Service Design Lead role. We’re looking for someone who understands our mission and can contribute to it.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Thirteen
✨Know the Customer Journey
Make sure you understand the concept of customer journey mapping inside out. Be ready to discuss how you've previously transformed services and improved customer experiences. Think about specific examples where your insights led to tangible improvements.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to analyse customer interactions. Bring along any relevant data or case studies that highlight your analytical skills. This will show that you can effectively work with the Insight Lead to refine customer journeys.
✨Emphasise Collaboration
Since this role involves working closely with various stakeholders, be prepared to talk about your experience in collaborative environments. Share examples of how you've successfully worked with teams to achieve seamless service delivery.
✨Flexibility is Key
As the role requires flexibility in working arrangements, be ready to discuss your adaptability. Highlight instances where you've adjusted your schedule or approach to meet business needs, showing that you're a team player who can thrive in a dynamic environment.