Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer insight initiatives to transform feedback into actionable insights.
- Company: Thirteen Group, dedicated to putting the customer voice at the heart of decision-making.
- Benefits: Competitive salary, generous annual leave, and a day off for your birthday.
- Other info: Flexible working with at least three days in our vibrant Middlesbrough office.
- Why this job: Make a real impact by improving customer experiences through insightful storytelling.
- Qualifications: Experience in leading customer insight and a passion for enhancing customer journeys.
The predicted salary is between 45666 - 45666 £ per year.
Join us as a Customer Insight Lead at Thirteen Group!
Role Overview:
Ready to build a customer insight function that takes feedback data and turns it into insight that helps drive real change and puts the customer voice at the heart of decision‑making? Do you have experience of leading customer insight at scale? Are you passionate about using customer voice feedback, and storytelling to improve the customer experience? Come and join us as Customer Insight Lead to help us transform our processes and ways of working, achieve greater consistency and drive better services and outcomes for our customers.
This is a roam role, so you’ll work at least three days a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team needs, so you may need to come into the office more frequently when required.
Thirteen Benefits:
- Salary – £45,666 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus
Customer Insight Lead (Market Research and Data) in Middlesbrough employer: Thirteen
Contact Detail:
Thirteen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Lead (Market Research and Data) in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more people you know, the better your chances of landing that Customer Insight Lead role.
✨Tip Number 2
Showcase your storytelling skills! Prepare examples of how you've used customer feedback to drive change in previous roles. This will help you stand out and demonstrate your passion for improving customer experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on articulating how your experience aligns with the role's requirements at Thirteen Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining us at Thirteen Group and making a difference.
We think you need these skills to ace Customer Insight Lead (Market Research and Data) in Middlesbrough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Insight Lead role. Highlight your experience in leading customer insight initiatives and how you've used feedback data to drive change. We want to see how you can put the customer voice at the heart of decision-making!
Showcase Your Storytelling Skills: In your application, don’t just list your skills—tell us a story! Share examples of how you've transformed customer feedback into actionable insights. We love a good narrative that demonstrates your passion for improving customer experiences.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to showcasing your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Thirteen Group!
How to prepare for a job interview at Thirteen
✨Know Your Customer Insight Stuff
Make sure you brush up on your knowledge of customer insight methodologies and data analysis techniques. Be ready to discuss how you've used customer feedback to drive change in previous roles, as this will show your passion for putting the customer voice at the heart of decision-making.
✨Prepare Real-Life Examples
Think of specific examples where you've successfully led customer insight projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and demonstrate your ability to transform feedback into actionable insights.
✨Showcase Your Storytelling Skills
Since storytelling is key in this role, prepare to explain how you've communicated insights to stakeholders in the past. Practice telling a compelling story about a project where your insights made a significant impact, as this will highlight your ability to engage others with data.
✨Be Ready for Flexibility Questions
Given that this is a roam role, be prepared to discuss your flexibility regarding working from the office. Think about how you can balance remote work with in-office needs, and be ready to share your thoughts on how this flexibility can benefit both you and the team.