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- Tasks: Lead customer engagement initiatives and amplify customer voices for meaningful change.
- Company: Thirteen Group, committed to equality, diversity, and inclusion.
- Benefits: Competitive salary, generous annual leave, and a day off for your birthday.
- Other info: Flexible role with opportunities to work in the community and at our vibrant office.
- Why this job: Make a real impact by ensuring customer voices shape our services.
- Qualifications: Experience in customer engagement and a passion for inclusivity.
The predicted salary is between 45666 - 45666 £ per year.
Join us as a Customer Engagement Lead at Thirteen Group!
Role Overview: Are you passionate about amplifying customer voices and driving meaningful change? We’re looking for a driven and experienced Customer Engagement Lead, committed to equality, diversity and inclusion – someone who truly ensures the customer voice is at the heart of services.
At Thirteen, involved customers are at the heart of decision-making. We want to expand and diversify our customer involvement groups, so more people have meaningful opportunities to influence service design, the decisions we make and to scrutinise how we are doing – this is where you come in.
This is a roam role, so you’ll work at least three days a week from our fantastic office at Hudson Quay in Middlesbrough, as well as out in the community, directly engaging with customers. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.
Thirteen Benefits:
- Salary – £45,666 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday
Customer Engagement Lead in Middlesbrough employer: Thirteen
Contact Detail:
Thirteen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Lead in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thirteen Group on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show your passion for customer engagement! During interviews, share specific examples of how you've amplified customer voices in previous roles. We want to see that fire in your belly!
✨Tip Number 3
Be ready to discuss diversity and inclusion. Thirteen values these principles, so come prepared with ideas on how to expand and diversify customer involvement groups.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Engagement Lead in Middlesbrough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer engagement shine through! We want to see how you can amplify customer voices and drive meaningful change, so share your experiences that highlight this.
Be Authentic: We value equality, diversity, and inclusion, so be yourself in your application. Share your unique perspective and how it aligns with our mission at Thirteen Group. Authenticity goes a long way!
Tailor Your Application: Make sure to tailor your application to the role of Customer Engagement Lead. Highlight relevant skills and experiences that demonstrate your ability to engage with customers and influence service design.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Thirteen
✨Know Your Customer Engagement
Make sure you understand the principles of customer engagement and how they apply to Thirteen Group. Research their current initiatives and think about how you can contribute to amplifying customer voices and driving meaningful change.
✨Showcase Your Experience with Diversity and Inclusion
Prepare examples from your past roles that demonstrate your commitment to equality, diversity, and inclusion. Be ready to discuss how you've successfully involved diverse customer groups in decision-making processes.
✨Be Ready for Flexibility Questions
Since this is a roam role, expect questions about your flexibility and adaptability. Think of instances where you've had to adjust your plans or work environment to meet business needs, and be prepared to share those stories.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about Thirteen Group's customer involvement strategies and how they measure success. This shows your genuine interest and helps you assess if the role is right for you.