At a Glance
- Tasks: Manage a portfolio of homes and resolve customer enquiries with a positive impact.
- Company: Join Thirteen Group, the largest housing association in the North East.
- Benefits: Competitive salary, generous annual leave, and pension contributions.
- Other info: Flexible roles available, with excellent training and support.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer-focused with strong interpersonal skills; no prior experience needed.
The predicted salary is between 36603 - 36603 £ per year.
Join us as a Housing Services Co‑ordinator at Thirteen Group! Thirteen Group is looking for Housing Services Co‑ordinators as part of our team. We are hiring for full and part‑time, permanent and temporary roles, with opportunities over the next six months.
Key Responsibilities
- You’ll manage a portfolio of around 275 homes and be the main point of contact to resolve a range of customer enquiries, including rent collection, property lettings, and anti‑social behaviour issues.
- Build strong relationships with customers and local partners to resolve issues quickly and positively impact the neighbourhood.
- Deliver outstanding customer service and maintain high satisfaction levels.
- Work within a large team and utilise training and support available; no prior housing experience required.
- Hold a full UK driving licence and be able to travel around the region in your own vehicle.
Qualifications & Skills
- Customer‑focused, with the ability to deliver a convenient and responsive experience.
- Excellent interpersonal skills, capable of influencing, negotiating, and handling challenging conversations with confidence and respect.
- Proactive, innovative, and able to exceed performance targets.
- Strong organisational skills and ability to multi‑task.
- Full UK driving licence and reliable vehicle access.
Benefits
- Salary – £36,603 per annum
- Pension – up to 17% contributions (flexible rates: up to 7% colleague, up to 10% employer)
- Electric Vehicle lease scheme via Tusker
- Discount and reward platform – T’dar
- Annual leave – 28‑31 days (increases with tenure), birthday day off, bank holidays
- Buy/Sell Annual Leave
About Thirteen Group
We are the largest housing association in the North East and among the top 25 nationally, managing over 36,000 homes and serving around 100,000 customers. Our vision is to be the most trusted housing association with happy customers.
Housing Services Co-ordinators employer: Thirteen
Thirteen Group is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With competitive salaries, generous annual leave, and a robust pension scheme, we ensure our Housing Services Co-ordinators are well-equipped to thrive in their roles while making a meaningful impact in the community. Join us in the North East, where you can build strong relationships and enjoy a rewarding career in housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Co-ordinators
✨Tip Number 1
Network like a pro! Reach out to current employees at Thirteen Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Housing Services Co-ordinator.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and conflict resolution. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or resolved customer issues in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at Thirteen Group.
We think you need these skills to ace Housing Services Co-ordinators
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Services Co-ordinator role. Highlight your customer service skills and any relevant experience that shows you can handle enquiries and build relationships.
Showcase Your Skills:Use specific examples to demonstrate your interpersonal skills and ability to manage challenging conversations. We want to see how you’ve influenced or negotiated in past roles, so don’t hold back!
Be Proactive:In your application, mention any innovative ideas or approaches you've used in previous jobs. We love candidates who think outside the box and can exceed performance targets!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thirteen
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Services Co-ordinator. Familiarise yourself with key responsibilities like rent collection and property lettings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Be ready to discuss how you built relationships and maintained high satisfaction levels.
✨Prepare for Challenging Conversations
You might face questions about handling difficult situations, especially regarding anti-social behaviour. Prepare by thinking of scenarios where you’ve had to negotiate or influence others positively. Highlight your interpersonal skills and how you approach challenging conversations with respect.
✨Be Proactive and Organised
Demonstrate your proactive nature by discussing how you manage multiple tasks effectively. Share examples of how you’ve exceeded performance targets in previous roles. This will show that you can handle the demands of managing a portfolio of homes while maintaining strong organisational skills.
