At a Glance
- Tasks: Lead improvements in managing empty properties and enhance service delivery.
- Company: Join Thirteen Group, a leading housing association in the North East.
- Benefits: Competitive salary, generous annual leave, pension contributions, and health support.
- Other info: Flexible working with opportunities for career growth and development.
- Why this job: Make a real impact on communities and improve lives every day.
- Qualifications: Experience in housing management and strong data analysis skills required.
The predicted salary is between 49665 - 49665 € per year.
Join us as a Housing Management Lead (Empty Property Specialist) at Thirteen Group! Thirteen Group is looking for a Housing Management Lead (Empty Property Specialist) to join our Housing and Communities team. This is a pivotal, specialist role focused on driving performance, consistency and transformation across our empty homes service. You’ll take ownership of how we manage empty properties across the organisation – leading improvements in turnaround times, reducing income loss, preventing turnover whilst embedding a consistent, high‑quality approach to recharges and decants. Acting as our subject‑matter expert, you’ll influence how services are designed, delivered and improved across all areas.
This is a roam role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. You might choose at times to visit some of our neighbourhood areas as part of our quality assurance and auditing requirements, thus enabling you to have a closer experience for customers. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.
Thirteen Benefits
- Salary – £49,665 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- Lead the operational performance and continuous improvement of our empty homes management service, reducing re‑let times, income loss and void‑related costs.
- Act as the organisation’s subject‑matter expert on empty homes, recharges and decants, providing specialist advice on complex cases.
- Drive service transformation by reviewing processes, identifying inefficiencies and embedding consistent ways of working across all service areas.
- Analyse data and performance trends to reduce tenancy turnover, improve forecasting and support proactive service planning.
- Work collaboratively with housing, repairs, assets and lettings teams to ensure homes are ready to let, compliant and meet customer expectations.
- Lead on auditing, training and supporting colleagues to ensure quality, consistency and a strong customer focus across the service.
About You
- You’ll be operating at a lead level, with experience influencing service delivery without direct line management responsibility.
- Strong background in driving service improvement, transformation or change within housing or a similar environment.
- Confident using data and insight to identify trends, inform decisions and improve performance outcomes.
- Skilled in working across teams and managing relationships with contractors and key stakeholders.
- Knowledge of empty homes processes, lettings readiness, recharges or housing operations.
- Able to coach, support and challenge colleagues to deliver a consistent, high‑performing service.
Why Thirteen Group?
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers. Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions.
If you’d like to talk more about the role, please contact Lee Elkin, Housing Services Manager on 07764 695614 for an informal discussion.
Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
Housing Management Lead (Empty Property Specialist) employer: Thirteen
Thirteen Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive benefits such as generous annual leave, a robust pension scheme, and opportunities for flexible working, you will thrive in a role that not only drives service improvement but also makes a meaningful impact in the community. Join us at our vibrant Hudson Quay office in Middlesbrough, where collaboration and innovation are at the heart of what we do.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Lead (Empty Property Specialist)
✨Tip Number 1
Join the live webinar on the 28th May! It's a great chance to hear directly from Lee and Katina about the Housing Management Lead role. Plus, you can ask any burning questions you have!
✨Tip Number 2
Network like a pro! Reach out to current employees at Thirteen Group on LinkedIn. A friendly chat can give you insider info and might just help you stand out in the application process.
✨Tip Number 3
Show off your expertise! Prepare examples of how you've driven service improvements or managed empty properties in the past. Be ready to discuss these during interviews to demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Thirteen Group team!
We think you need these skills to ace Housing Management Lead (Empty Property Specialist)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about improving housing services and making a difference in the community.
Tailor Your CV:Make sure your CV is tailored to the Housing Management Lead position. Highlight your relevant experience and skills that align with the job description. We love seeing how your background fits with our needs!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thirteen
✨Know Your Stuff
Make sure you brush up on your knowledge of empty homes management and the specific challenges that come with it. Familiarise yourself with Thirteen Group's approach to reducing re-let times and income loss, as well as their commitment to customer satisfaction.
✨Showcase Your Data Skills
Since the role involves analysing data and performance trends, be prepared to discuss how you've used data in past roles to drive service improvements. Bring examples of how you've identified inefficiencies and implemented changes based on your findings.
✨Demonstrate Collaborative Spirit
This position requires working closely with various teams. Think of examples where you've successfully collaborated with others, especially in a housing or similar environment. Highlight your ability to manage relationships with contractors and stakeholders.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team's goals, challenges they face, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
