At a Glance
- Tasks: Redesign customer journeys and improve service delivery for a seamless experience.
- Company: Thirteen Group, dedicated to enhancing customer experiences.
- Benefits: Flexible working, collaborative environment, and opportunities for professional growth.
- Other info: Work at least three days a week in our vibrant Middlesbrough office.
- Why this job: Be the voice of the customer and drive meaningful change in service design.
- Qualifications: Experience in customer experience design and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Thirteen Group is seeking a Customer Experience and Service Improvement Manager to drive the redesign of customer journeys and service delivery.
You will champion the customer voice, work with the Insight Lead to map interactions, and deliver improvements that make services more seamless and accessible.
The role is roam, requiring you to work at least three days a week from our office in Middlesbrough, with flexibility to work in the office when needed.
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Customer Experience Architect & Service Design Lead employer: Thirteen
Thirteen Group is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture that fosters collaboration and innovation. With the flexibility of a hybrid working model from our Middlesbrough office, employees can enjoy a healthy work-life balance while engaging in meaningful transformation projects that directly impact our customers. We are committed to supporting your career development through ongoing training and opportunities for advancement within our dedicated team.
