At a Glance
- Tasks: Provide top-notch customer service and administrative support for repairs.
- Company: Join Thirteen Group, a dynamic organisation focused on customer excellence.
- Benefits: Enjoy competitive salary, generous leave, pension contributions, and health discounts.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while working remotely.
- Qualifications: Strong customer service skills and ability to handle complaints effectively.
The predicted salary is between 13838 - 13838 € per year.
Join us as a Customer Ambassador at Thirteen Group! Thirteen Group is seeking a part-time (18.5 hours per week - Weds PM, Thursday & Friday) Customer Ambassador for a fixed‑term 6‑month contract. This is a remote role; you will primarily work from home but must be at the Hudson Quay office in Middlesbrough at least two days a week (Wednesdays and Thursdays). You may need to work more days as required.
Benefits
- Salary – £13,838 per annum pro rata (£27,677 FTE)
- Annual leave – 28 days, rising to 31 days after 3 years, plus a birthday day off and bank holidays.
- Pension – up to 17% contributions (flexible rates up to 7% colleague, 10% employer)
- Simply Health – discount on common health expenses and wellbeing support services.
- T'dar – discount and reward platform.
- Opportunity to buy and sell annual leave.
Key Responsibilities
- Provide administrative support to all business streams and deliver excellent customer service within repairs.
- Coordinate work to maximise productivity and ensure customer excellence for internal and external customers.
- Deliver a seamless journey for customers reporting repairs to Thirteen.
- Handle customer enquiries and complaints efficiently.
About You
- Excellent customer service and negotiation skills, passionate about first‑class repairs service.
- Experienced in customer service, able to handle complaints and understand customer requirements to develop a customer‑driven service.
- Effective communicator, able to build relationships with internal and external stakeholders.
- Well‑organised, resilient, focused, and professional, thriving in a fast‑paced environment.
No recruitment agencies please. For further details, please refer to the attached documents. If you would like to discuss the role, contact Tracy Jones, Repairs Services Manager, 07422072494. As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. We are not a Skilled Worker Sponsoring Employer.
Customer Ambassador (6 Month Fixed Term Contract) employer: Thirteen
Thirteen Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a flexible remote working environment complemented by the opportunity to collaborate in our vibrant Hudson Quay office. With generous benefits including up to 31 days of annual leave, a robust pension scheme, and a commitment to fostering a supportive work culture, we empower our Customer Ambassadors to deliver outstanding service while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Ambassador (6 Month Fixed Term Contract)
✨Tip Number 1
Get to know the company! Research Thirteen Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being a Customer Ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or enquiries. Role-playing with a friend can help you feel more confident when discussing your experience during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company culture, plus it shows your enthusiasm for joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to take the next step in your career with us.
We think you need these skills to ace Customer Ambassador (6 Month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Ambassador role. We want to see how you can bring your customer service expertise to our team!
Showcase Your Communication Skills:Since effective communication is key for this role, use your application to demonstrate your ability to build relationships. Share examples of how you've successfully handled customer enquiries or complaints in the past.
Be Organised and Professional:We love a well-structured application! Keep it neat and professional, ensuring that all relevant information is easy to find. This shows us that you’re well-organised and ready to thrive in a fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Thirteen
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Ambassador role at Thirteen Group. Familiarise yourself with the key responsibilities, especially around customer service and handling repairs. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare specific examples from your past experiences where you’ve successfully handled customer enquiries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your negotiation skills.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for this position. Think of instances where you’ve managed multiple tasks or projects effectively. During the interview, share how you prioritise your workload and ensure productivity, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to inquire about the team dynamics, the tools they use for customer management, or how success is measured in this role. It’s a great way to demonstrate your enthusiasm and engagement.
