Customer Ambassador - 6 month contract

Join us as a Customer Ambassador at Thirteen Group!

Thirteen Group are looking for a Customer Ambassador to join on a fixed term contract for 6 months. This role will be based within our 'Awaab's Law' team, who ensure we are compliant by identifying, investigating and resolving damp, mould, disrepair and other health and safety hazards within statutory timescales.

This is a hybrid role, you’ll work mainly from home and at least two days a week from our fantastic office at Hudson Quay in Middlesbrough (Tuesdays and Wednesdays). We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

This role has the potential to be made permanent.

Thirteen Benefits:

• Salary - £27,677 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities:

• Completing a range of administrative tasks to ensure customers are kept informed throughout their repairs journey.
• Maintain compliance with Awaab's Law requirements, ensuring all written summaries and communications are completed accurately and within timescale.
• Support the review and continuous improvement of processes and procedures to enhance overall customer experience.
• As a Customer Ambassador, you'll work collaboratively with internal and external stakeholders to ensure compliance with regulatory and government requirements.
• Working as part of a team, you will monitor and oversee emergency and Awaab's Law repair cases, helping to deliver a smooth, efficient and customer-focused service from initial report through to resolution.

About You:

• You can demonstrate excellent customer service skills, and a genuine passion and commitment to delivering a first-class repairs service for every customer.
• You demonstrate the ability to work in a fast-paced environment - being organised, resilient focussed and professional in your role.
• You communicate effectively and build positive working relationships with both internal and external customers, colleagues and stakeholders.
• You’ll apply your customer service knowledge and experience to manage a variety of customer enquiries and requirements, ensuring compliance with government regulations and Awaab's Law.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

- Join a team that’s local at heart but welcomes talent from everywhere.

- Be part of an organisation that values diversity and inclusivity.

- Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Lauren Sedgwick, Customer Ambassador Team Leader, on 0797 7482931 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.