At a Glance
- Tasks: Manage insurance and disrepair claims while driving service improvements.
- Company: Join Thirteen Group, a supportive and innovative team.
- Benefits: Competitive salary, generous leave, pension contributions, and health support.
- Other info: Hybrid role with a fantastic office space and growth opportunities.
- Why this job: Gain valuable experience in claims management with comprehensive training.
- Qualifications: Transferable skills and a proactive attitude are key.
The predicted salary is between 36071 - 36071 £ per year.
Join us as a Claims Officer at Thirteen Group!
Role Overview
Thirteen Group is on the lookout for a Claims Officer to join our Assurance and Compliance team.
As the backbone of our claims management arrangements, we’re looking for a proactive and detail-oriented individual to join us.
You’ll be the key contact for disrepair claims and insurance claims queries, as well as helping to drive continuous improvement of our claims management and insurance service.
Whilst direct experience is not essential as full training will be given
, we are looking for candidates to be able to refer to their experience and skills as transferrable to the functions of the role.
Key elements to be able to demonstrate will include
- Ability to working to tight deadlines
- Self-motivation to deliver quality services
- An enquiring mind that can be used to identify service improvements
- Excellent interpersonal skills dealing with internal and external customers
We’re happy to consider your application on a development basis.
If you’re looking for development into a specialist role, and you’ve got some great transferable skills and experience, we want to hear from you!
We’ll provide you with comprehensive training and development to thrive in your new role.
This is a hybrid role, where you may work from home or our fantastic office base.
We’d expect you to work at least one day a week from our office, or as and when the service requires.
We have a fantastic office space at Hudson Quay in Middlesbrough with free parking available.
Thirteen Benefits
- Salary
- working up to a salary of £36,071 per annum.
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave
Key Responsibilities
- As the main contact for insurance and disrepair claims, you’ll co-ordinate the full process, in line with established procedures and processes.
- Working as part of a small Assurance team of five, you’ll ensure claims are managed effectively and efficiently.
- Provide specialist advice on claims management processes and requirements and deliver training sessions.
- As an ambassador for Thirteen, you’ll co-ordinate and develop great relationships with external partners and internal teams.
- Collate and maintain claims data to support insurance renewals and reporting.
About You
- Someone who can work methodically, both on an independent and collaborative basis, to meet deadlines and schedules.
- Experience of participating in projects with a variety of stakeholders.
- Fantastic communication and negotiation skills to handle sensitive situations.
- Analytical mindset with the ability to interpret complex data and identify process improvements.
- Confident using a range of IT systems and applications.
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
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Claims Officer employer: Thirteen
Thirteen Group is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture that fosters collaboration and innovation. With the flexibility of a hybrid working model from our Middlesbrough office, employees can enjoy a healthy work-life balance while engaging in meaningful transformation projects that directly impact our customers. We are committed to supporting your career development through ongoing training and opportunities for advancement within our dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Officer
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Thirteen looking for candidates who are engaged and informed.
We think you need these skills to ace Claims Officer
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Thirteen. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Thirteen
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Thirteen’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
