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- Tasks: Deliver person-centred housing support and promote independence for diverse clients.
- Company: Join Thirteen Group, the largest housing association in the North East.
- Benefits: Enjoy a competitive salary, generous leave, and health perks.
- Other info: Be part of a diverse team with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: NVQ Level 3 or equivalent in support service coordination required.
The predicted salary is between 31675 - 31675 £ per year.
Thirteen Group invites applications for a Support Service Co-Ordinator to join our Specialist Housing team at the Supported Housing Scheme in Hendon, Sunderland. The role focuses on delivering high-quality, holistic, and person-centred housing support services to a diverse range of customers in line with legal, contractual, and regulatory requirements, facilitating positive move-ons and preparing customers for independent living through effective support planning.
Responsibilities
- Deliver practical tasks and flexible support solutions to meet diverse client requirements and promote independence.
- Provide flexible, person-centred support using PSI interventions and practical assistance; develop, implement, authorise, and review support plans in response to customer needs and the service.
- Meet performance objectives and service criteria while adhering to legislation, safety protocols, and contract requirements.
- Plan, coordinate, and deliver effective and engaging resident meetings and activities.
- Act as a key representative in safeguarding and multi-agency meetings, delegating attendance where appropriate.
- Report and monitor safeguarding concerns, coordinate and deliver appropriate actions, and produce accurate and timely information.
Qualifications
- Possess an NVQ Level 3 qualification or equivalent demonstrating competency in support service coordination.
- Know the principles of effective support planning and delivery.
- Have a thorough understanding of safeguarding, equality and diversity, Health & Safety, lone working and risk-management policies.
- Be proficient in utilising information technology and media platforms to deliver effective service outcomes.
- Have emotional resilience and confidence to handle complex situations whilst working independently.
- Demonstrate expertise in supporting customers with varied needs to achieve independence and lead fulfilling lives.
Benefits
- Salary – £31,675 per annum.
- Annual leave – starting at 28 days and rising to 31 days after three years, plus a day off for your birthday and bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% for the colleague and up to 10% for the employer).
- Simply Health – save money on common health expenses and access health and wellbeing support services.
- T'dar – discount and reward platform giving you savings on everyday brands.
- Opportunities to buy and sell annual leave.
About Thirteen Group
As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with more than 1,600 colleagues providing services for approximately 100,000 customers. Our vision is to be the most trusted housing association, with happy customers. We value diversity, inclusivity, and tailored support beyond just housing solutions.
Support Service Co-Ordinator in Sunderland employer: Thirteen Housing Group
Contact Detail:
Thirteen Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Service Co-Ordinator in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the housing support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Thirteen Group and understanding their values. Be ready to discuss how your experience aligns with their mission of providing person-centred support. Show them you’re not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to safeguarding and support planning. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Thirteen Group.
We think you need these skills to ace Support Service Co-Ordinator in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Support Service Co-Ordinator. We want to see how you can deliver high-quality, person-centred support that meets our diverse client needs.
Showcase Your Qualifications: Don’t forget to mention your NVQ Level 3 or equivalent qualifications! We’re looking for someone who understands effective support planning and has a solid grasp of safeguarding and health & safety policies.
Be Person-Centred: In your application, emphasise your ability to provide flexible, person-centred support. Share examples of how you've helped clients achieve independence and navigate complex situations, as this is key to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Thirteen Group!
How to prepare for a job interview at Thirteen Housing Group
✨Know Your Stuff
Make sure you understand the principles of effective support planning and delivery. Brush up on safeguarding, equality and diversity, and risk management policies. This knowledge will not only help you answer questions confidently but also show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully supported clients with diverse needs. Highlight how you facilitated positive move-ons or helped someone achieve independence. Real-life stories resonate well and demonstrate your capability.
✨Be Person-Centred
During the interview, emphasise your commitment to person-centred support. Discuss how you would tailor your approach to meet individual client requirements. This shows that you align with the values of the Specialist Housing Team and understand the importance of holistic support.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team. Inquire about the types of challenges the team faces or how they measure success in supporting clients. This not only shows your interest but also gives you a better understanding of what to expect.