At a Glance
- Tasks: Lead daily operations for estate services, ensuring safety and quality standards.
- Company: Join Thirteen, the largest housing association in the North East.
- Benefits: Competitive salary, generous annual leave, pension contributions, and health support.
- Other info: Flexible role with opportunities for career growth and a focus on diversity.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in estate services and strong communication skills required.
The predicted salary is between 41881 - 41881 £ per year.
Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.
- Lead the daily operational delivery of grounds maintenance, cleansing, graffiti removal, caretaking and estate services activities.
- Manage and support dispersed operational teams, including performance management, coaching and development.
- Ensure services are delivered safely, efficiently and to agreed quality standards and customer expectations.
- Carry out inspections, monitor compliance and support health and safety, risk management and accident investigations.
- Manage operational resources, budgets, equipment and systems to achieve value for money.
- Monitor performance, analyse trends and drive continuous service improvement through KPI reporting and customer feedback.
IOSH Managing Safely, NEBOSH National General Certificate, or willingness to work towards these qualifications.
- Significant experience supervising estate services, grounds maintenance or similar operational services.
- Strong understanding of health and safety legislation, risk management and safe working practices.
- Excellent communication, organisation and IT skills.
- Able to prioritise workloads, manage resources effectively and deliver high standards of customer service., As part of our hiring process, if you're successful we'll need to verify your right to work in the UK.
Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well.
As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.
- Join a team that's local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be part of a company that offers tailored support services, going beyond just housing solutions.
Thirteen Group is on the lookout for an Estates Services (Operations) Team Leader to join our Housing and Communities team.
In this role, you’ll lead the day-to-day delivery of estate maintenance, grounds maintenance, caretaking and empty homes garden services, ensuring our estates remain safe, clean and well maintained.
You’ll supervise multiple operational teams, drive service performance and help us deliver excellent outcomes for our customers and communities.
This is a roam role, so you’ll work across our operating areas as required.
We’ll need you to be flexible around business and team need to support colleagues, customers and services across the region.
- Thirteen Benefits
- Salary - £41,881 per annum
- Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health - save money on common health expenses and get access to health and wellbeing support services.
- T'dar - our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
- #J-18808-Ljbffr
Estate Services Operational Team Leader employer: Thirteen Housing Group
Thirteen Group is an exceptional employer, dedicated to creating a collaborative and empowering work environment where colleagues are inspired to deliver outstanding customer experiences. With a strong focus on employee growth, we offer extensive benefits including generous annual leave, a robust pension scheme, and health support services, all while fostering a culture of accountability, proactivity, and consideration. Located in the vibrant city of Middlesbrough, our head office provides a dynamic setting for leading transformative change within one of the largest housing associations in the North East, ensuring that your contributions directly impact the lives of over 100,000 customers.
