At a Glance
- Tasks: Be the first point of contact for customers, solving enquiries and making a difference.
- Company: Join Thirteen Group, a leading housing association in the North East.
- Benefits: Competitive salary, generous leave, health support, and career growth opportunities.
- Other info: Attend our open day to meet the team and explore your future workplace.
- Why this job: Enjoy a dynamic role where no two days are the same and make a real impact.
- Qualifications: Great communication skills and a knack for problem-solving.
The predicted salary is between 27677 - 27677 £ per year.
Be the voice that makes a difference. We’re recruiting Touchpoint advisors based at our Hudson Quay office in Middlesbrough.
Join Our Touchpoint Advisor team. You’ll be the first point of contact for our customers, helping with everything from everyday enquiries to more complex situations. No two days are the same. If you’re good with people, stay calm under pressure, and like solving problems, this could be a great fit. We’re particularly interested in candidates who are looking for part‑time work, but we’re also keen to hear from those seeking full‑time opportunities, so we have a strong and diverse talent pool ready for future recruitment.
Come and Meet Us. We’re hosting an informative open day on Wednesday 08 April at our offices – 2 Hudson Quay, Windward Way, Middlesbrough, TS2 1QG. This is your chance to:
- Meet the team
- See where you’ll work
- Ask questions
- Decide if the role is right for you
Interviews will be held on 24 April, also at our Hudson Quay offices.
What Does a Touchpoint Advisor Do? Touchpoint Advisors are often the first point of contact for our customers, handling calls, emails and digital enquiries. The role is all about listening, understanding individual circumstances and working with colleagues to find the right outcome. It’s fast‑paced, varied and rewarding, especially if you enjoy problem‑solving and making a positive difference to someone’s day.
How Our Recruitment Works. We recruit Touchpoint advisors through a talent pool. That means you’ll apply, go through the assessment process, and if you’re successful, we’ll offer you a role as vacancies become available. We run campaigns like this a few times each year so we can build a strong team ready for upcoming roles.
What You’ll Get:
- £27,677 per year (from April)
- Up to 17% pension contribution
- 28 days leave (rising to 31) plus bank holidays
- Your birthday off
- Health and wellbeing support
- Discounts through our T’dar platform
- Opportunities to grow your career
About Thirteen Group. We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested? If you’d like to be considered for future Touchpoint Advisor opportunities, apply now! For an informal conversation, contact Julie Boothby, Touchpoint Team Leader, on 07879 832401. P.S. Our Employability Service can support you with your application if needed. Call 01642 947840 or email employability@thirteengroup.co.uk, quoting the Touchpoint Advisor talent pool. Join Thirteen. Be ready when the opportunity comes.
Touchpoint Advisor (Talent Pool) employer: Thirteen Group
Thirteen Group is an exceptional employer, offering a dynamic work environment at our Hudson Quay office in Middlesbrough. With a strong focus on employee wellbeing, we provide generous benefits including a competitive salary, extensive leave, and career growth opportunities within a diverse and inclusive community-focused organisation. Join us to make a meaningful impact while enjoying a supportive culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Touchpoint Advisor (Talent Pool)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Thirteen Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Thirteen Group and let us see your personality shine through!
We think you need these skills to ace Touchpoint Advisor (Talent Pool)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Thirteen Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Thirteen Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Thirteen Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Thirteen Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Thirteen Group will surely appreciate.
