At a Glance
- Tasks: Support families in need, helping them achieve independent living through tailored support plans.
- Company: Thirteen Group, a leading housing association dedicated to community support.
- Benefits: Competitive salary, generous annual leave, health benefits, and discounts on everyday brands.
- Other info: Flexible working hours with opportunities for personal growth and team collaboration.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: Experience with vulnerable groups and strong emotional resilience required.
The predicted salary is between 26453 - 26453 € per year.
Join us as a Support Service Worker at Thirteen Group!
Thirteen Group is on the lookout for two Support Service Workers (one full‑time and one part‑time) for our supported housing service at Penrith Road, Middlesbrough. We offer support to families who have found themselves homeless and provide vital help with their immediate needs, right through to a positive move on to sustainable, independent living. Penrith Road has 15 self‑contained flats and a range of communal facilities, as well as a private flat for our colleagues’ sleep‑over.
Whilst on shift, you’ll be based in the office at the heart of the scheme when you are not supporting our families. This service operates 24/7 and you’ll work across a four‑week rota, including sleep‑over shifts, weekends, evenings and bank holidays.
Benefits
- Salary – £26,453 per annum (pro‑rated for part‑time role) plus enhancements per sleep‑over and time‑and‑a‑half on Sundays/bank holidays.
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’Dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- Work with customers to develop support plans which can include help with positive parenting, tenancy support, crisis prevention, money management and being a good tenant and neighbour.
- Provide support to our customers in a flexible and person‑centred way, identifying their goals through individual support plans.
- Offer support to families to live more independently.
- Run activities such as money management and budgeting, cooking, indoor and outdoor games and host residents’ meetings.
- You’ll have creative freedom to achieve positive outcomes for our customers.
- Pick up additional hours on a relief basis, working across other schemes to gain insight into different parts of the business and build strong working relationships across teams.
About You
- Experience of supporting vulnerable client groups, with a good understanding of adult and child safeguarding and the complexities it might bring.
- Able to prioritise your workload and supportive in a non‑judgmental way.
- Emotional resilience and the ability to deal constructively with challenging behaviour.
- This role involves lone working; you’ll thrive in your own environment and as part of a team.
Why Thirteen Group?
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers. Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.
Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be part of a company that offers tailored support services, going beyond just housing solutions.
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
Support Service Workers (Full time and part time opportunities) employer: Thirteen Group
Thirteen Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for our Support Service Workers. With competitive salaries, generous annual leave, and a strong focus on employee wellbeing, we empower our team to make a meaningful impact in the lives of families facing homelessness. Our commitment to professional growth and community engagement ensures that you will thrive both personally and professionally while working in the heart of Middlesbrough.
StudySmarter Expert Advice🤫
We think this is how you could land Support Service Workers (Full time and part time opportunities)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online groups related to support services. You never know who might have a lead on a job or can give you insider info about Thirteen Group.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to support service roles. Think about your experiences with vulnerable client groups and how you’ve handled challenging situations – these stories will make you stand out!
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, let them know why you’re excited about supporting families and making a difference in their lives. Authenticity goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Thirteen Group. Plus, it shows you’re serious about joining our team and making an impact.
We think you need these skills to ace Support Service Workers (Full time and part time opportunities)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Support Service Worker. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience:When detailing your past roles, focus on your experience with vulnerable client groups and any relevant skills like crisis prevention or money management. We want to see how you've made a difference in similar situations!
Be Person-Centred:In your application, emphasise your ability to work in a flexible and person-centred way. Share examples of how you've supported individuals in achieving their goals, as this is key to our mission at Thirteen Group.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Thirteen Group
✨Know Your Stuff
Before the interview, make sure you understand Thirteen Group's mission and values. Familiarise yourself with their approach to supporting vulnerable families and how your experience aligns with their goals. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Experience
Be prepared to discuss specific examples from your past work where you've supported vulnerable groups. Highlight your understanding of safeguarding and how you've handled challenging situations. This will demonstrate your emotional resilience and ability to prioritise effectively.
✨Ask Thoughtful Questions
Prepare some questions about the role and the team dynamics at Penrith Road. Inquire about the types of activities you might run or how they measure success in supporting families. This shows that you're proactive and genuinely interested in making a positive impact.
✨Be Yourself
During the interview, let your personality shine through! Thirteen Group values diversity and inclusivity, so being authentic will help you connect with the interviewers. Share your passion for helping others and your commitment to fostering independent living for families.
