At a Glance
- Tasks: Support refugee families in integrating into the community with tailored assistance.
- Company: Join Thirteen Group, a leading housing association dedicated to community building.
- Benefits: Competitive salary, generous leave, pension contributions, and health support services.
- Other info: Bilingual candidates in Arabic, Dari, or Farsi are highly encouraged to apply.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills, resilience, and experience in support roles required.
The predicted salary is between 26453 - 26453 € per year.
Join us as a Support Service Worker (Resettlement) at Thirteen Group!
Thirteen Group is on the lookout for a Support Service Worker to join our Refugee Resettlement Team based in Redcar for 9 months. In this rewarding role, you’ll work directly with refugee families, offering tailored support to help them integrate into the local community. You’ll manage a caseload and deliver person‑centred support planning and interventions, ensuring each individual receives the guidance they need. This is a roaming role, meaning your work will primarily take place in customers’ homes, community centres, and our team office in Redcar and Cleveland. You’ll also have the opportunity to work from home a couple of days each month. Flexibility is key, as you may be required to attend the office more frequently depending on business and team needs. Bilingual applicants fluent in Arabic, Dari, or Farsi are especially encouraged to apply, as these language skills would be highly beneficial in supporting our diverse customer base.
Our support provides a secure environment for refugees. This helps people to recover from their experiences, learn about the UK, develop trust in others and begin to rebuild their lives. If you’re passionate about making a true difference to peoples’ lives, then look no further!
Thirteen Benefits
- Salary - £26,453 per annum
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- Drafting person‑centred support plans that will support in moving the customer forward and integrating into UK society in addition to accurate record keeping.
- Delivering person‑centred support, linking in with and referring to key services to ensure the best outcome for the customer.
- Planning and delivering group sessions to customers that aid their integration and understanding in the UK to promote community engagement and wellbeing. For example, you’ll support in the delivery of non‑accredited conversational English classes.
- Building relationships with partner agencies and stakeholders.
About You
- We’re looking for someone who is a clear and confident communicator, able to build trust and rapport with people from diverse backgrounds.
- You’ll need to be resilient, adaptable, and accountable, with the ability to manage challenging situations calmly and professionally while maintaining a high standard of service.
- Skilled in time management, with the ability to independently manage your diary and workload to meet service demands.
- Knowledge and understanding of safeguarding when working with vulnerable customers.
- Previous experience of working with individuals in a supporting context.
- A full UK driving licence and access to your own vehicle are essential for this role, as it involves regular travel across Redcar and Cleveland to visit customers in their homes and community settings.
- It would be a bonus if you were fluent in Arabic, Dari or Farsi.
Why Thirteen Group?
We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions.
Support Service Worker (Refugee Resettlement and Integration) employer: Thirteen Group
Thirteen Group is an exceptional employer, dedicated to making a meaningful impact in the lives of refugee families through its Refugee Resettlement Team in Redcar. With a strong focus on employee wellbeing, we offer generous annual leave, a robust pension scheme, and opportunities for professional growth within a supportive and inclusive work culture. Join us to be part of a community-driven organisation that values diversity and empowers you to make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Support Service Worker (Refugee Resettlement and Integration)
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend local events, and connect with others who share your passion for supporting refugees. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in person-centred support and your ability to build trust with diverse communities. Make sure they see how you can make a real difference!
✨Tip Number 3
Be flexible and ready to adapt! Since this role involves roaming and working in various settings, demonstrate your willingness to go where you're needed. Share examples of how you've successfully managed your time and workload in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Thirteen Group and making a positive impact in the community.
We think you need these skills to ace Support Service Worker (Refugee Resettlement and Integration)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Support Service Worker. We want to see how you can make a difference in the lives of refugee families!
Showcase Your Communication Skills:As a Support Service Worker, clear communication is key. Use your application to demonstrate your ability to connect with diverse individuals and build trust. Share examples that showcase your interpersonal skills!
Highlight Relevant Experience:If you've worked in support roles before, be sure to mention it! We’re looking for candidates with experience in person-centred support or working with vulnerable groups. Let us know how you’ve made an impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Thirteen Group!
How to prepare for a job interview at Thirteen Group
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Support Service Worker. Familiarise yourself with person-centred support planning and how it applies to refugee resettlement. This will help you articulate your understanding and show your passion for the role.
✨Showcase Your Communication Skills
As a Support Service Worker, clear communication is key. Prepare examples of how you've effectively communicated with diverse groups in the past. If you're bilingual, highlight this skill and be ready to discuss how it can benefit the team and the families you'll be supporting.
✨Demonstrate Flexibility and Resilience
This role requires adaptability, so think of situations where you've had to adjust quickly to changing circumstances. Share these experiences during your interview to illustrate your resilience and ability to handle challenging situations calmly and professionally.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, support services offered, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
