At a Glance
- Tasks: Support young families in achieving independence through creative activities and personalised support plans.
- Company: Dynamic housing scheme focused on empowering young parents in Durham.
- Benefits: Competitive salary, generous leave, pension contributions, health savings, and discounts on everyday brands.
- Other info: Flexible hours, opportunities for additional shifts, and a chance to work across various teams.
- Why this job: Make a real difference in the lives of young families while developing your skills in a supportive environment.
- Qualifications: Experience with vulnerable groups, strong communication skills, and a driving licence are essential.
The predicted salary is between 31675 - 31675 € per year.
We are looking for a Support Service Co‑ordinator based at our young parent supported housing scheme at School View in Durham to support young families that need assistance to live more independently.
Benefits
- Salary – £31,675 per annum
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- Run activities linked to seasonal events or celebrations or activities that help improve social isolation and specific learning linked to support.
- Support with any referrals received and assess suitability for the service.
- Work with individuals to create person‑centred support plans and hold weekly keywork sessions to achieve their goals identified.
- Manage risk and safeguarding for all residents.
- Attend multi‑agency meetings and provide written reports.
- Manage void properties and allocations.
- Responsible for managing building compliance and health & safety of the scheme.
- Assist individuals to maximise their income and apply for relevant welfare benefits and grants.
- Work as part of a team of four across a two‑week rota, covering operating hours of 9 am to 5 pm on weekdays.
- You’ll be required to work one in two Saturdays and will have the Monday after off.
- You’ll also be expected to be on call one in every four weeks.
- Have the opportunity to pick up additional hours on a relief basis, working across other schemes to gain insight into other parts of the business and create strong working relationships across teams.
Qualifications
- Experience supporting vulnerable client groups, with a good understanding of adult and child safeguarding and the complexities that it might bring.
- Ability to thrive in lone working at times, as well as part of a team.
- Essential to have a driving licence and access to your own vehicle, as the role involves supporting complex families on an outreach basis across County Durham.
- Able to prioritise workload and supportive in a non‑judgmental way, responsible for enabling customers to reach their potential and identifying their goals through individual support plans.
- Emotional resilience and the ability to deal constructively with challenging behaviour.
Support Service Co-ordinator employer: Thirteen Group
Join our dedicated team as a Support Service Co-ordinator at our young parent supported housing scheme in Durham, where we prioritise the well-being and independence of young families. With a supportive work culture that encourages creativity and personal growth, you will enjoy generous benefits including a competitive salary, extensive annual leave, and opportunities for professional development. Our commitment to employee welfare is reflected in our comprehensive health support services and flexible working arrangements, making us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Support Service Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission, especially when it comes to supporting vulnerable families.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific situations where you’ve successfully supported clients or managed challenging behaviours. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Support Service Co-ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Support Service Co-ordinator. We want to see how you can bring your unique skills to support young families in need.
Showcase Your Experience:When writing your application, don’t forget to mention any relevant experience you have with vulnerable client groups. We’re looking for someone who understands the complexities of safeguarding and can demonstrate emotional resilience.
Be Person-Centred:In your application, emphasise your ability to create person-centred support plans. We love candidates who can show they’re committed to helping individuals achieve their goals in a supportive and non-judgmental way.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Thirteen Group
✨Know Your Stuff
Make sure you understand the role of a Support Service Co-ordinator inside out. Familiarise yourself with the key responsibilities, especially around supporting vulnerable families and creating person-centred support plans. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work where you've supported vulnerable client groups or managed safeguarding issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle the complexities of the role effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain situations, like dealing with challenging behaviour or managing risk. Think through potential scenarios beforehand and outline your approach. This shows that you can think on your feet and are prepared for the realities of the job.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team dynamics, the types of activities you'll run, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
