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- Tasks: Transform customer experiences by collaborating across teams and improving services.
- Company: Thirteen Group, dedicated to enhancing community services in Tees Valley.
- Benefits: £45,666 salary, 28 days annual leave, and pension contributions.
- Other info: Flexible working approach with opportunities to engage with the community.
- Why this job: Make a real difference in customer journeys and lead service design initiatives.
- Qualifications: Passion for service improvement, excellent communication, and coaching experience.
The predicted salary is between 45666 - 45666 £ per year.
Thirteen Group is seeking a Customer Journey and Service Design Lead in Tees Valley, England. This role is crucial for transforming customer experiences by collaborating across teams. The successful candidate will have a passion for service improvement, excellent communication skills, and experience in coaching teams.
Thirteen Group offers a salary of £45,666 per annum, along with benefits such as 28 days of annual leave and pension contributions. The role requires a flexible approach to working in the community.
Strategic Customer Journey & Service Design Lead employer: Thirteen Group
Contact Detail:
Thirteen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Journey & Service Design Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your previous work in customer journey mapping and service design. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to service improvement and team coaching. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets into the right hands. Plus, it shows you're genuinely interested in joining our team at Thirteen Group.
We think you need these skills to ace Strategic Customer Journey & Service Design Lead
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for service improvement shine through. We want to see how much you care about transforming customer experiences and making a real difference!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in coaching teams and collaborating across departments. We love seeing how your skills align with what we're looking for!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, communication is key in this role, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Thirteen Group
✨Know the Company Inside Out
Before your interview, make sure you research Thirteen Group thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Service Improvement Passion
Prepare specific examples of how you've successfully improved customer journeys or services in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Demonstrate Your Coaching Skills
Since the role involves coaching teams, think of instances where you've mentored or guided others. Be ready to discuss your approach to coaching and how it has led to positive outcomes for both individuals and the team.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. This could be about Thirteen Group's future projects or how they measure success in customer journey improvements. It shows you're engaged and thinking critically about the role.