At a Glance
- Tasks: Support refugee families in their integration journey through home visits and community engagement.
- Company: Join Thirteen Group, a leading housing association dedicated to building stronger communities.
- Benefits: Enjoy competitive salary, generous leave, pension contributions, and health support services.
- Other info: Bilingual applicants fluent in Arabic, Dari, or Farsi are especially encouraged to apply.
- Why this job: Make a real difference in people's lives while working flexibly in a rewarding role.
- Qualifications: Experience in support roles, strong communication skills, and a full UK driving licence required.
The predicted salary is between 26453 - 26453 £ per year.
Join us as a Support Service Worker at Thirteen Group!
Thirteen Group is on the lookout for a Support Service Worker to join our Refugee Resettlement Team based in Redcar for 9 months. In this rewarding role, you’ll work directly with refugee families, offering tailored support to help them integrate into the local community. You’ll manage a caseload and deliver person‑centred support planning and interventions, ensuring each individual receives the guidance they need. This is a roaming role, meaning your work will primarily take place in customers’ homes, community centres, and our team office in Redcar and Cleveland. You’ll also have the opportunity to work from home a couple of days each month. Flexibility is key, as you may be required to attend the office more frequently depending on business and team needs.
Our support provides a secure environment for refugees. This helps people to recover from their experiences, learn about the UK, develop trust in others and begin to rebuild their lives. If you’re passionate about making a true difference to peoples’ lives, then look no further!
Thirteen Benefits
- Salary - £26,453 per annum
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health save money on common health expenses and get access to health and wellbeing support services.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- Draft person-centred support plans that move the customer forward and support integration into UK society, in addition to accurate record keeping.
- Deliver person-centred support, linking in with and referring to key services to ensure the best outcome for the customer.
- Plan and deliver group sessions to customers that aid their integration and understanding of the UK, promoting community engagement and wellbeing.
- Build relationships with partner agencies and stakeholders.
About You
- You are a clear and confident communicator, able to build trust and rapport with people from diverse backgrounds.
- You are resilient, adaptable, and accountable, able to manage challenging situations calmly and professionally while maintaining a high standard of service.
- You are skilled in time management, with the ability to independently manage your diary and workload to meet service demands.
- You have knowledge and understanding of safeguarding when working with vulnerable customers.
- You have previous experience of working with individuals in a supporting context.
- You hold a full UK driving licence and have access to your own vehicle, as the role involves regular travel across Redcar and Cleveland to visit customers in their homes and community settings.
- It would be a bonus if you are fluent in Arabic, Dari or Farsi.
Why Thirteen Group?
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers. Our vision is to be the most trusted housing association, with happy customers. We put customers at the heart of everything we do.
Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions.
Refugee Support Navigator (Home Visits) employer: Thirteen Group
Thirteen Group is an exceptional employer, dedicated to making a meaningful impact in the lives of refugee families in Redcar. With a strong focus on employee wellbeing, we offer generous benefits including 28 days of annual leave, a robust pension scheme, and opportunities for professional growth within a supportive and inclusive work culture. Join us to be part of a team that values diversity and is committed to building stronger communities while providing tailored support services.
StudySmarter Expert Advice🤫
We think this is how you could land Refugee Support Navigator (Home Visits)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work with refugees or in community support. Attend local events or online webinars to connect with potential employers and learn more about the industry.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us feel more confident. Get a friend to ask you common questions related to the role, like how you’d handle challenging situations with clients or how you’d support their integration into the community.
✨Tip Number 3
Show off your language skills! If you’re fluent in Arabic, Dari, or Farsi, make sure to highlight this during interviews. It’s a massive plus for roles like the Refugee Support Navigator, and it shows your commitment to helping diverse communities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and updates about working with us at Thirteen Group.
We think you need these skills to ace Refugee Support Navigator (Home Visits)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting refugees shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences or motivations that drive you.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We’re looking for specific examples of your work with diverse communities and how you’ve helped individuals integrate into society.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively, as this reflects your communication skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thirteen Group
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Support Service Worker. Familiarise yourself with person-centred support planning and how it applies to refugee integration. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As a clear and confident communicator, be prepared to share examples of how you've built trust with diverse individuals in the past. Highlight any experiences where you've successfully navigated challenging situations, as this will resonate well with the interviewers.
✨Demonstrate Flexibility
Since the role involves roaming and adapting to different environments, be ready to discuss how you've managed your time and workload effectively in previous roles. Share specific instances where you've shown adaptability in your work.
✨Highlight Language Skills
If you're fluent in Arabic, Dari, or Farsi, make sure to mention this during your interview. Explain how your language skills can enhance your ability to support refugee families and contribute to their integration into the community.
