At a Glance
- Tasks: Support refugee families with integration through person-centred planning and community engagement.
- Company: Join Thirteen Group's Refugee Resettlement Team in Redcar for a meaningful experience.
- Benefits: Competitive salary, generous annual leave, pension contributions, and health support services.
- Other info: Flexible working options and opportunities for personal growth in a dynamic team.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, resilience, and experience in supporting individuals are essential.
The predicted salary is between 26453 - 26453 € per year.
Join us as a Support Service Worker at Thirteen Group!
Thirteen Group is looking for a Support Service Worker to join our Refugee Resettlement Team in Redcar for a 9‑month placement. In this rewarding role you will work directly with refugee families, managing a caseload and delivering person‑centred support planning and interventions to help them integrate into the local community. This is a roving role, working primarily in customers’ homes, community centres, and our team office in Redcar and Cleveland. You may also work from home a couple of days each month. Flexibility is key, as you may need to attend the office more frequently depending on business and team needs. Bilingual applicants fluent in Arabic, Dari, or Farsi are especially encouraged, as these language skills are highly beneficial in supporting our diverse customer base.
Benefits
- Salary - £26,453 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- Drafting person‑centred support plans that support moving the customer forward and integrating into UK society in addition to accurate record keeping.
- Delivering person‑centred support, linking in with and referring to key services to ensure the best outcome for the customer.
- Planning and delivering group sessions to customers that aid their integration and understanding in the UK to promote community engagement and wellbeing. For example, you’ll support in the delivery of non‑accredited conversational English classes.
- Building relationships with partner agencies and stakeholders.
About You
- Clear and confident communicator, able to build trust and rapport with people from diverse backgrounds.
- Resilient, adaptable, accountable, with the ability to manage challenging situations calmly and professionally while maintaining a high standard of service.
- Skilled in time management, with the ability to independently manage your diary and workload to meet service demands.
- Knowledge and understanding of safeguarding when working with vulnerable customers.
- Previous experience of working with individuals in a supporting context.
- A full UK driving licence and access to your own vehicle are essential for this role, as it involves regular travel across Redcar and Cleveland to visit customers in their homes and community settings.
- Bonus: fluent in Arabic, Dari or Farsi.
Support Service Worker (9 Month FTC) in Redcar employer: Thirteen Group
Thirteen Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Support Service Worker in Redcar, you will benefit from generous annual leave, a competitive pension scheme, and access to health and wellbeing support services, all while making a meaningful impact in the lives of refugee families. With opportunities for flexible working and a focus on community engagement, Thirteen Group is dedicated to fostering a rewarding environment for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Support Service Worker (9 Month FTC) in Redcar
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Thirteen Group or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to support work. Think about scenarios where you've helped others and how you can showcase your skills in person-centred support.
✨Tip Number 3
Show off your flexibility! Since this role involves working in various settings, be ready to discuss how you adapt to different environments and manage your time effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining our team at Thirteen Group.
We think you need these skills to ace Support Service Worker (9 Month FTC) in Redcar
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Support Service Worker. We want to see how you can contribute to our Refugee Resettlement Team, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:As a Support Service Worker, clear communication is key. Use your application to demonstrate your ability to connect with diverse individuals. Share examples of how you've built rapport in previous roles, especially if you have experience working with vulnerable customers.
Highlight Flexibility and Adaptability:This role requires a flexible approach, so be sure to mention any experiences where you've had to adapt to changing circumstances. We love candidates who can manage their time effectively and handle challenges with a calm and professional attitude.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to complete your application. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Thirteen Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Service Worker role. Familiarise yourself with the responsibilities, especially around person-centred support planning and community engagement. This will help you articulate how your skills align with what Thirteen Group is looking for.
✨Showcase Your Communication Skills
As a Support Service Worker, clear communication is key. Prepare examples of how you've built trust and rapport with diverse individuals in the past. If you're bilingual, highlight this during the interview, as it can be a significant advantage in supporting refugee families.
✨Demonstrate Flexibility and Resilience
This role requires adaptability, so be ready to discuss situations where you've had to manage challenging circumstances calmly. Share specific examples that showcase your resilience and ability to maintain high service standards under pressure.
✨Prepare Questions About the Team and Community
Show your genuine interest by preparing thoughtful questions about the Refugee Resettlement Team and the communities you'll be working with. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
