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- Tasks: Lead a team managing over a million square metres of open space.
- Company: Thirteen Group is a leading housing association in the North East, focused on community building.
- Benefits: Enjoy 28-31 days annual leave, flexible pension contributions, and health support services.
- Why this job: Make a real impact in your community while developing your leadership skills in a supportive environment.
- Qualifications: Experience in estate services and strong people management skills are preferred.
- Other info: Flexible working options available; contact Michael Hall for an informal chat about the role.
The predicted salary is between 36000 - 60000 £ per year.
Join us as an Operations Services Manager (Estate Services) at Thirteen Group!
Role Overview
Thirteen Group is on the lookout for an Operations Services Manager (Estate Services) to lead our Estate Services team of 75 colleagues who help to look after over a million square metres of open space. This is a fantastic leadership opportunity to continue to drive the development of our Estates Services team. You’ll focus on continual improvement and value for money; we want estates our customers can be proud of living in!
This is a roam role, so you’ll mainly work from our fantastic offices in Middlesbrough and Billingham, and there will be an element of home working. We’ll need you to be flexible around business and team need, so you may need to come into our offices more frequently when required.
Thirteen Benefits
- Salary £44,583 per annum (pay award pending)
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health save money on common health expenses and get access to health and wellbeing support services.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- Working closely with Michael Hall, Head of Estates Services, you’ll be responsible for all aspects of Estates Services delivery. This includes managing our in-house grounds maintenance, caretaking and arboriculture services, as well as contract arrangements.
- With 4 direct reports, you’ll lead the day-to-day management of both our reactive and planned Estates Services across a number of geographic locations.
- We’ve had national recognition for employer excellence for our approach towards training, development and career progression, so you’ll play a lead role in continuing to develop our team.
- Support your team on a range of queries linked to health and safety, and risk management.
About You
- Passionate about the delivery of a customer-driven service and someone who always looks for continuous improvement to meet the needs of our customers.
- A confident people manager, who celebrates the positives and can navigate the negatives, providing a constant source of support for your team.
- Experience within an estate services setting. If you’ve managed a service before, that would be a bonus, but we’d consider people who are looking to develop their career.
- Fantastic people and communication skills. You’ll collaborate with other internal teams, contractors and interact with customers.
- An in-depth working knowledge of health and safety and regulatory requirements.
Why Thirteen Group?
We’re more than just a housing association; we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested? For more details, please refer to the attached documents. If you’d like to talk more about the role, please contact Michael Hall, Head of Estate Services on 07795 602436 for an informal discussion.
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
Operations Manager (Estates Services) employer: Thirteen Group
Contact Detail:
Thirteen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Estates Services)
✨Tip Number 1
Familiarise yourself with Thirteen Group's values and mission. Understanding their commitment to community building and customer-driven service will help you align your responses during interviews and discussions, showcasing that you're a great fit for their culture.
✨Tip Number 2
Network with current or former employees of Thirteen Group, especially those in estate services. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare specific examples from your past experience that highlight your leadership skills and ability to manage teams effectively. Be ready to discuss how you've driven continuous improvement in previous roles, as this is a key focus for the Operations Services Manager position.
✨Tip Number 4
Research the latest trends and best practices in estate management and customer service. Being knowledgeable about current challenges and innovations in the field will not only impress your interviewers but also show that you're proactive and committed to excellence in service delivery.
We think you need these skills to ace Operations Manager (Estates Services)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Operations Services Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your experience in estate services or similar roles. Provide specific examples of how you've managed teams, improved service delivery, or handled health and safety regulations.
Showcase Leadership Skills: Since this role involves leading a team, make sure to illustrate your leadership style and successes. Mention any relevant training or development initiatives you have implemented in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also addresses how you can contribute to Thirteen Group's mission of community building and customer-driven service.
How to prepare for a job interview at Thirteen Group
✨Show Your Leadership Skills
As an Operations Services Manager, you'll be leading a team of 75 colleagues. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in challenging situations.
✨Demonstrate Customer Focus
Thirteen Group values customer-driven service. Think of specific instances where you've improved customer satisfaction or addressed customer needs effectively. Highlight your passion for creating environments that customers can be proud of.
✨Know Your Health and Safety Regulations
An in-depth understanding of health and safety and regulatory requirements is crucial for this role. Brush up on relevant legislation and be ready to discuss how you've implemented safety measures in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios related to estate services management, such as handling a crisis or improving service delivery, to showcase your strategic thinking.
