At a Glance
- Tasks: Support ex-offenders in finding and maintaining suitable accommodation.
- Company: Thirteen Group, a leading housing association in the North East.
- Benefits: Competitive salary, generous leave, pension contributions, and health support.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Knowledge of the criminal justice system and experience in support roles.
The predicted salary is between 30000 - 37000 £ per year.
Thirteen Group is on the lookout for an Accommodation Support Worker for our Offender Services team in Durham. You’ll aid the delivering of a service, ensuring ex-offenders secure and maintain suitable and settled accommodation in the North East. This role currently ends in February 2027, but has the potential to be made permanent. The role requires a blend of work in the community and within custodial settings. This is a fast-paced role working within a dynamic team and requires you to be a self-starter who can meet tight deadlines.
Thirteen Benefits:
- Salary - £33,723 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities:
- You’ll manage your own caseload and give people clear advice, support and guidance to help them find and keep a home.
- You’ll assess what each person needs, spot any risks early and connect them with the right specialist help.
- You’ll work closely with the National Probation Service to plan for releases and secure good-quality accommodation that fits their needs.
- You’ll run one-to-one sessions and group activities to build life skills and confidence.
- You’ll keep accurate digital records and hit the performance targets we’ve agreed with the Ministry of Justice.
About You:
- You know the criminal justice system and feel confident supporting people with complex lives.
- You’re great at using everyday IT, including Microsoft apps, and can manage caseloads on digital systems.
- You communicate clearly, stay calm in tough moments and know how to de-escalate challenging behaviour.
- You understand local housing options, legislation and support services in the Northumbria area.
- You have experience delivering one-to-one and group sessions and can motivate others to make positive changes.
- You’ve got a full UK driving licence and access to a vehicle, and you’re happy to travel across the region.
Why Thirteen Group?
We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested? For more details, please refer to the attached documents. If you’d like to talk more about the role, please contact Lisa Metcalfe on 07786171703 for an informal discussion, between the hours of 9am – 6pm Monday-Thursday. NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time. This role has the potential to be made permanent.
For internal candidates: If you’d like to request this fixed term opportunity on a secondment basis, please seek your current manager's approval before applying. Please note previous applicants need not apply.
Accommodation Support Worker in North East employer: Thirteen Group
Thirteen Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Durham. With competitive salaries, generous annual leave, and a strong focus on employee wellbeing, we empower our Accommodation Support Workers to make a meaningful impact in the community. Our commitment to professional development and a dynamic team culture ensures that you will thrive while helping ex-offenders secure stable housing and rebuild their lives.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Support Worker in North East
✨Tip Number 1
Network like a pro! Reach out to people in the field of accommodation support or offender services. Attend local events or workshops, and don’t be shy about asking for informational interviews. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, make sure to express why you’re excited about helping ex-offenders find stable housing. Share personal stories or experiences that highlight your commitment to making a difference.
✨Tip Number 3
Prepare for interviews by researching Thirteen Group and their values. Understand their approach to community building and how they support individuals with complex lives. Tailor your answers to reflect how your skills align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Thirteen Group team. Keep an eye on deadlines and follow up if you haven’t heard back!
We think you need these skills to ace Accommodation Support Worker in North East
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about supporting ex-offenders and making a difference in their lives.
Tailor Your Experience:Make sure to highlight any relevant experience you have with the criminal justice system or working with vulnerable individuals. We’re looking for specific examples that demonstrate your skills and how they relate to the role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thirteen Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the criminal justice system and local housing options. Being able to discuss relevant legislation and support services in the Northumbria area will show that you're serious about the role and understand the challenges ex-offenders face.
✨Showcase Your Skills
Prepare examples of how you've successfully managed caseloads or delivered one-to-one and group sessions in the past. Highlight your ability to motivate others and de-escalate challenging situations, as these are key skills for an Accommodation Support Worker.
✨Be Ready to Discuss Your Approach
Think about how you would assess individual needs and connect clients with the right support. Be prepared to share your strategies for building life skills and confidence in others, as this will demonstrate your proactive approach to helping people secure and maintain accommodation.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, performance targets, and the types of challenges you might face in the role. This shows your genuine interest in the position and helps you gauge if Thirteen Group is the right fit for you.
