At a Glance
- Tasks: Join our team to enhance customer satisfaction and develop essential skills.
- Company: Thirteen Group is a community builder managing over 36,000 homes for 100,000 customers.
- Benefits: Enjoy 28 days annual leave, healthcare benefits, gym discounts, and more!
- Other info: Positions available for up to 30 hours per week on a 6-month contract.
- Why this job: Gain valuable work experience while making a positive impact in your community.
- Qualifications: Open to those not currently working or facing health challenges; sign up to Tees Valley Move Forward.
Thirteen Group Has Seven Fantastic Job Opportunities For Up To 30 Hours Per Week On a 6-month Contract, As Part Of The Tees Valley Move Forward New Start Programme
- Employability Assistant x2 Support our Employability team to create positive outcomes for people who are not in employment, education or training, as well as anyone looking to change career or find a new job.
- Customer Success Assistant x1 Join our Experience team, which works to enhance customer satisfaction and make sure customers are at the heart of all we do.
- Touchpoint Assistant x3 As part of our call centre, you’ll develop customer service skills and see how the team delivers first class customer experiences.
- Control Room Assistant x1 Gain an insight into our control room operations and understand how we keep customers safe in their homes.
Tees Valley Move Forward New Start is fully funded by the UK government through the UK Shared Prosperity Fund. The scheme gives you work experience and allows you to develop new skills. You can unlock your potential and boost your future career path!
About You
If you are not currently working or have health conditions preventing you from work, you could be eligible for these opportunities. You’ll need to be signed up to Tees Valley Move Forward, so please click here to start your application:
Throughout Your Placement, You’ll Develop Skills In
- Delivering excellent customer service.
- Building and maintaining relationships with colleagues and customers.
- Using a range of IT and media systems.
- Understanding and working with your team to deal with a wide range of customer enquiries, as well as identifying and supporting with solutions.
We’re more than just a housing association we’re a community builder. We own and manage over 36,000 homes and provide services for around 100,000 customers.
We Can Offer You Some Fantastic Benefits, Including
- Annual leave: starting at 28 days, plus bank holidays. You’ll also get a day off for your birthday.
- Healthcare benefits: claim back a range of healthcare expenses. You\'ll also benefit from gym membership discount, a virtual GP service, a 24/7 counselling helpline, and wellbeing advice.
- T’dar our discount and reward platform gives you huge savings on everyday brands and much more.
Sign Up At
If you’d like to find out more about the roles please contact Alex Summerhill, Employer Engagement Officer on 07770 543331 or email
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time. #J-18808-Ljbffr
New Start Placements - Customer Success Assistant, Touchpoint Assistant, Control Room Assistant[...] in Middlesbrough employer: Thirteen Group
Thirteen Group is an exceptional employer that prioritises community building and employee development, offering a supportive work culture where customer satisfaction is at the forefront. With benefits such as 28 days of annual leave, healthcare reimbursements, and access to wellness resources, employees can thrive both personally and professionally. Located in the Tees Valley, this role provides a unique opportunity to gain valuable experience while contributing to meaningful outcomes for the community.
StudySmarter Expert Advice🤫
We think this is how you could land New Start Placements - Customer Success Assistant, Touchpoint Assistant, Control Room Assistant[...] in Middlesbrough
✨Get Involved in Customer Support Communities
Join online forums or local meetups that focus on customer support. It's a great way to meet industry professionals, share experiences, and even hear about placement opportunities that may not be advertised elsewhere.
✨Show Off Your People Skills
In customer support, communication is key! Use your social media platforms to showcase any relevant experience or skills you have. Consider writing posts about your approach to handling customer queries or sharing tips on customer satisfaction—let your personality shine through!
✨Leverage Your University’s Career Services
Many universities have connections with companies looking for placement students. Have a chat with your career services team, attend their workshops, and don’t hesitate to ask for introductions to companies in customer support.
✨Apply Directly Through Our Website!
When you see a customer support role at Thirteen Group, apply directly through our website. It shows you're proactive and genuinely interested, plus you might stand out from the crowd of generic applications sent elsewhere!
We think you need these skills to ace New Start Placements - Customer Success Assistant, Touchpoint Assistant, Control Room Assistant[...] in Middlesbrough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, clear communication is key! Make sure your CV and cover letter show off your ability to convey information effectively. Provide examples of how you've handled customer queries or resolved issues in previous roles or during your studies – it’ll really make you stand out.
Share Your Relevant Experience:Even if it's just a part-time job or volunteering, any experience in customer-facing roles can be a huge plus. Talk about what you did, how you engaged with customers, and any positive feedback you received. This'll show us how you handle real-life situations and your motivation to help others.
Tailor Your Motivation Statement:For a placement, we want to know why you’re excited about this opportunity and how it fits into your learning journey. Use your cover letter to express what you hope to gain from working with us at Thirteen Group. It’s all about showing your genuine interest in the role and the company.
Demonstrate Your Problem-Solving Skills:Customer support is all about resolving issues and making customers happy. Use your application to highlight times when you’ve successfully resolved a problem, whether in a group project or a past role. Be specific about your approach and the outcome; it shows us you’ve got what it takes!
How to prepare for a job interview at Thirteen Group
✨Show Off Your People Skills
In customer support, your ability to communicate effectively is key. Be ready to discuss your experiences where you’ve helped customers, and don’t shy away from sharing any difficult situations you’ve handled. It’s all about showing empathy and problem-solving skills!
✨Understand the Tools
Get familiar with common customer support tools like Zendesk or Freshdesk. If you can mention any experience you have with these platforms during your interview, it’ll show that you’re prepared to hit the ground running at Thirteen Group.
✨Practice Real-World Scenarios
Expect to face role-play scenarios during your interview where you may have to handle customer complaints or queries. To prep, think through a few common customer issues and how you would resolve them thoughtfully and efficiently.
✨Highlight Your Adaptability
As this is a placement role, companies often look for candidates who can learn quickly and adapt to new challenges. Be ready to discuss how you've picked up new skills in past roles or projects and how you can apply that eagerness to learn at Thirteen Group.
