Housing Management Specialist in Middlesbrough

Join us as a Housing Management Lead (Empty Property Specialist) at Thirteen Group!

Role Overview: Thirteen Group is looking for a Housing Management Lead (Empty Property Specialist) to join our Housing and Communities team. This is a pivotal, specialist role focused on driving performance, consistency and transformation across our empty homes service. You’ll take ownership of how we manage empty properties across the organisation - leading improvements in turnaround times, reducing income loss, preventing turnover whilst embedding a consistent, high-quality approach to recharges and decants. Acting as our subject matter expert, you’ll influence how services are designed, delivered and improved across all areas. This is a roam role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. You might choose at times to visit some of our neighbourhood areas as part of our quality assurance and auditing requirements, thus enabling you to have a closer experience for customers. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits:

• Salary – £49,665 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities:

• Lead the operational performance and continuous improvement of our empty homes management service, reducing re-let times, income loss and void-related costs.
• Act as the organisation’s subject matter expert on empty homes, recharges and decants, providing specialist advice on complex cases.
• Drive service transformation by reviewing processes, identifying inefficiencies and embedding consistent ways of working across all service areas.
• Analyse data and performance trends to reduce tenancy turnover, improve forecasting and support proactive service planning.
• Work collaboratively with housing, repairs, assets and lettings teams to ensure homes are ready to let, compliant and meet customer expectations.
• Lead on auditing, training and supporting colleagues to ensure quality, consistency and a strong customer focus across the service.

About You:

• You’ll be operating at a lead level, with experience influencing service delivery without direct line management responsibility.
• Strong background in driving service improvement, transformation or change within housing or a similar environment.
• Confident using data and insight to identify trends, inform decisions and improve performance outcomes.
• Skilled in working across teams and managing relationships with contractors and key stakeholders.
• Knowledge of empty homes processes, lettings readiness, recharges or housing operations.
• Able to coach, support and challenge colleagues to deliver a consistent, high-performing service.

Why Thirteen Group?

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers. Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested? For more details, please refer to the attached documents, including the Housing Services structure. If you’d like to talk more about the role, please contact Lee Elkin, Housing Services Manager for an informal discussion. NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community! As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.