At a Glance
- Tasks: Lead data-driven projects to enhance customer experiences and improve community services.
- Company: Join Thirteen Group, the largest housing association in the North East.
- Benefits: Competitive salary, generous annual leave, pension contributions, and health support.
- Other info: Flexible hybrid working with opportunities for professional growth.
- Why this job: Make a real impact by using data to drive meaningful change in communities.
- Qualifications: Expertise in data analysis and business intelligence tools required.
The predicted salary is between 43994 - 43994 £ per year.
Join us as a Data Lead at Thirteen Group! Thirteen Group is on the lookout for a Data Lead to join our Housing and Communities team. As our directorate’s technical lead for all things data, insight, and performance across housing, communities, and estate services, you’ll have a key role in using data to strengthen customer outcomes, deliver efficiencies, and ensure a seamless, integrated customer journey.
This is your opportunity to make an impact by leading a culture of data-informed decision-making and continuous improvement, to support transformation and strategic planning. This is a hybrid role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team needs, so you may need to come into the office more frequently when required.
Benefits
- Salary – £43,994 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave
Key Responsibilities
- You’ll champion the use of data, advanced analytics and predictive insight models to identify opportunities early and support more preventative, proactive service delivery.
- Drive the development and monitoring of dashboards, KPIs, benchmarking, and performance frameworks to provide clear, actionable insight.
- Analyse and interpret data to build a deeper understanding of customer and community needs, service performance and challenges, using evidence to influence and shape decisions.
- Lead on data quality and governance by identifying and addressing gaps in tenant and community data capture, quality and reporting across services.
- Develop richer insights into needs and challenges of our customers and communities, to evolve services and enable more tailored support.
- Lead data-driven projects that enhance the customer experience, ensuring data is accurate, reliable, and meets regulatory standards, such as Awaab’s Law and Customer Standards.
About You
- As an expert in data, you’ll have in-depth expertise in data analysis, business intelligence, performance management, or a related field.
- You’ll hold PL300 – Power BI Data Analyst Associate or an equivalent certification.
- Skilled in using business intelligence tools, predictive models, reporting systems, performance dashboards, data visualisation, and Excel.
- An excellent communicator and collaborator, with experience of translating complex data into clear insights.
- You’ll think differently, using data to challenge existing ways of working and drive meaningful change.
- You’ll have an understanding of housing, community and estate-based services, with an awareness of regulatory and compliance requirements.
Why Thirteen
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers. Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.
If you’d like to talk more about the role, please contact Kevin Marshman, Head of Data Services on 07812 653191 for an informal discussion.
Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
Lead Data Analyst employer: Thirteen Group
Thirteen Group is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of £43,994 per annum, generous annual leave starting at 28 days, and a robust pension scheme with contributions up to 17%. Our hybrid work model allows for flexibility, combining remote work with time spent in our vibrant Hudson Quay office in Middlesbrough, fostering a collaborative and inclusive culture where data-driven insights lead to meaningful community impact. Join us to be part of a dedicated team that values diversity and is committed to improving lives through innovative housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Data Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Thirteen Group on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into Thirteen's mission and values. Show us how your data skills can directly contribute to improving customer outcomes and community services.
✨Tip Number 3
Practice your storytelling! Be ready to share examples of how you've used data to drive change. We love hearing about real-life impacts, so make those stories shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Lead Data Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in data analysis and how it aligns with our mission at Thirteen Group. We want to see how you can contribute to our vision of improving lives through data!
Showcase Your Skills:Don’t forget to mention your expertise in tools like Power BI and Excel, as well as any relevant certifications. We’re looking for someone who can lead data-driven projects, so let us know how you’ve done this in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your achievements and how they relate to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Thirteen Group
✨Know Your Data Inside Out
As a Lead Data Analyst, you'll need to demonstrate your expertise in data analysis and business intelligence. Brush up on your knowledge of data tools like Power BI and Excel, and be ready to discuss how you've used them to drive insights and improve services in previous roles.
✨Showcase Your Communication Skills
This role requires translating complex data into clear insights for various stakeholders. Prepare examples of how you've effectively communicated data findings in the past, whether through presentations, reports, or dashboards. Highlight your ability to collaborate with teams to influence decision-making.
✨Understand the Bigger Picture
Familiarise yourself with Thirteen Group's mission and values, especially their focus on customer outcomes and community support. Be prepared to discuss how your data-driven projects can align with their goals and enhance the customer experience, showing that you’re not just about numbers but also about making a real impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle data quality issues. Think of specific scenarios where you've identified gaps in data capture or governance and how you addressed them. This will showcase your proactive approach and commitment to continuous improvement.
