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- Tasks: Lead a dynamic IT service desk team and drive excellence in customer service.
- Company: Join Thirteen Group, a community-focused housing association making a real impact.
- Benefits: Enjoy a competitive salary, generous annual leave, and health support services.
- Why this job: Be part of a mission to improve lives while developing your leadership skills.
- Qualifications: Experience in IT service desk management and a passion for team development.
- Other info: Work in a vibrant office environment with opportunities for career growth.
The predicted salary is between 44000 - 68000 £ per year.
Join us as an IT Operations Manager at Thirteen Group!
Role Overview: Thirteen Group is on the lookout for an IT Operations Manager to take the lead on driving excellence across our IT service desk. We pride ourselves on being a sector leader in using technology to improve the service we offer to our customers. We do this by enabling our colleagues to work in a high performing, agile and smart environment supported by our amazing IT Operations team. We’d love to hear from you if you’re a great leader with a continuous improvement mindset. If you’re ready to take the next step in your career and you’ve got some fantastic transferrable skills, we’re open to considering applications on a development basis. You’ll be expected to work from our fantastic office at Hudson Quay in Middlesbrough 5 days a week to deliver that great service.
Thirteen Benefits:
- Salary – £51,056 per annum
- Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
- Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health – save money on common health expenses and get access to health and wellbeing support services.
- T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave
Key Responsibilities:
- Lead and inspire a team of 1st and 2nd Line IT service desk colleagues.
- Champion first-contact resolution, minimise downtime and embed a culture of self-service.
- Partner with business areas to understand operational IT challenges and deliver effective solutions.
- Manage incident, request, problem and change processes.
- Ensure hardware and peripherals are available and that the asset inventory is maintained and updated.
About You:
- A confident and supportive manager, who is passionate about developing talent and building high-performing teams.
- Experience within an IT service desk environment would be a bonus.
- You’ll be comfortable managing major incidents and leading root cause analysis.
- Skilled in stakeholder engagement and able to build fantastic relationships across diverse business areas.
- A track record of delivering great customer service within a complex organisation.
- Analytical in your approach, you’ll be comfortable monitoring metrics and data insights to drive customer satisfaction and enhance service delivery.
Why Thirteen Group? We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested? For more details, please refer to the attached documents. If you’d like to talk more about the role, please contact Graeme Curry, Head of Cloud and Operations on 01642 549449 for an informal discussion. NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
IT Service Desk Manager employer: Thirteen Group
Contact Detail:
Thirteen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Thirteen Group. A friendly chat can open doors and give you insider info about the company culture and the role.
✨Tip Number 2
Prepare for the interview by researching common IT service desk scenarios. Think about how you would handle major incidents or improve customer satisfaction. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you've inspired teams in the past. We love candidates who can demonstrate a continuous improvement mindset and a passion for developing talent.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at Thirteen Group.
We think you need these skills to ace IT Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Desk Manager role. Highlight your leadership abilities and any experience in IT service desks to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for developing talent and building high-performing teams. Let us know why you’re excited about joining Thirteen Group and how you can contribute.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and data insights to demonstrate how you've improved customer satisfaction or enhanced service delivery in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Thirteen Group
✨Know Your Stuff
Make sure you brush up on your IT service desk knowledge. Understand the key responsibilities of the role and be ready to discuss how you've led teams, managed incidents, and improved service delivery in your previous positions.
✨Showcase Your Leadership Skills
As a potential IT Operations Manager, it's crucial to demonstrate your leadership style. Prepare examples of how you've inspired teams, fostered a culture of self-service, and tackled challenges head-on. Be ready to share specific instances where your management made a difference.
✨Engage with Stakeholders
Highlight your experience in stakeholder engagement. Think of examples where you've built strong relationships across diverse business areas. This will show that you can effectively partner with different teams to understand and solve operational IT challenges.
✨Metrics Matter
Be prepared to discuss how you've used data insights to drive customer satisfaction. Familiarise yourself with relevant metrics and be ready to explain how you've monitored and improved service delivery based on these insights.
