At a Glance
- Tasks: Support our Rent and Income Services Hub with outstanding administration and customer service.
- Company: Join Thirteen Group, a leading housing association in the North East.
- Benefits: Competitive salary, generous annual leave, pension contributions, and health support.
- Other info: Flexible hybrid working with opportunities for career growth and inclusivity.
- Why this job: Make a real impact in your community while developing your skills in a supportive team.
- Qualifications: Experience in customer-facing admin roles; no specific rent experience needed.
The predicted salary is between 10665 - 10665 £ per year.
Join us as a Part Time Income Services Administrator at Thirteen Group!
Role Overview
Thirteen Group is on the lookout for an Income Services Administrator to join our Rent and Income Services Hub as part of our Finance team. This is a part time opportunity for 14.8 hours a week. We’re looking for someone who can ideally work 2 full days, across Mondays and Tuesdays. As part of a team of 5, you’ll support the delivery of an outstanding rent and income administration service. This is a hybrid role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.
Thirteen Benefits
- Salary £10,665.60 pro rata per annum (£26,664 FTE).
- Annual leave starting at 28 days and rising to 31 days after three years (pro rata for part time colleagues), a day off for your birthday, plus bank holidays.
- Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
- Simply Health save money on common health expenses and get access to health and wellbeing support services.
- T’Dar our Discount and Reward platform giving you huge savings on everyday brands.
- Opportunities to buy and sell annual leave.
Key Responsibilities
- As our first point of contact, you’ll respond to queries directed to our rent and income hub, providing a fantastic and timely service to our customers, internal teams and external partners, such as local authorities.
- Accurately process a range of rent and service charge transactions on our database.
- Assist with reconciling and posting payments and adjustments, working within timescales and targets.
- Process direct debits and amendments, rent increase notifications, as well as rent and service charge statements.
- Complete and reconcile tenancy and property amendments, including terminations and lettings.
About You
- You’ll have experience in a customer-facing administrative role.
- You don’t need any experience within a rent setting environment, so you’ll be interested in learning and developing your understanding of our service.
- Positive attitude, a numerical aptitude, and confident using a range of IT systems, including Microsoft Excel.
- Great attention to detail and fantastic interpersonal skills.
- A high level of accuracy when working at pace to tight timescales and deadlines.
Why Thirteen Group?
We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 properties. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested? For more details, please refer to the attached documents. If you’d like to talk more about the role, please contact Zoe Pepper, Income Team Leader on 07812 653535 for an informal discussion.
Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!
As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.
Income Services Administrator (Business / Finance Administrator) employer: Thirteen Group
Thirteen Group is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusivity are celebrated. With flexible hybrid working arrangements, generous annual leave, and a comprehensive benefits package including a substantial pension contribution, employees can thrive both personally and professionally while making a meaningful impact in the community. Join us at our vibrant office in Hudson Quay, Middlesbrough, and be part of a dedicated team committed to delivering outstanding services.
StudySmarter Expert Advice🤫
We think this is how you could land Income Services Administrator (Business / Finance Administrator)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Income Services Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for administrative roles and practice your answers. Make sure you can highlight your customer service experience and attention to detail, as these are key for the role at Thirteen Group.
✨Tip Number 3
Show off your skills! If you get the chance, bring examples of your work or even create a mini portfolio that showcases your administrative abilities. This will help you stand out from the crowd when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Income Services Administrator position.
We think you need these skills to ace Income Services Administrator (Business / Finance Administrator)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Services Administrator role. Highlight any relevant experience in administration and customer service, and don’t forget to showcase your attention to detail and numerical skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us at StudySmarter!
Show Off Your IT Skills:Since we’re looking for someone confident with IT systems, make sure to mention your experience with Microsoft Excel and any other relevant software. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Thirteen Group!
How to prepare for a job interview at Thirteen Group
✨Know Your Numbers
As an Income Services Administrator, you'll be dealing with financial data. Brush up on your numerical skills and be ready to discuss how you've handled similar tasks in the past. Maybe even prepare a few examples of how you’ve reconciled accounts or processed transactions accurately.
✨Show Off Your Customer Service Skills
This role is all about providing fantastic service to customers and internal teams. Think of specific instances where you've gone above and beyond for a customer. Be prepared to share these stories during your interview to demonstrate your interpersonal skills and positive attitude.
✨Familiarise Yourself with IT Systems
You'll need to be confident using various IT systems, especially Microsoft Excel. If you have experience with similar software, mention it! If not, consider doing a quick online course or tutorial to brush up on your skills before the interview.
✨Be Ready for Flexibility Questions
Since this is a hybrid role, be prepared to discuss your flexibility regarding working from home and in the office. Think about how you can adapt to changing business needs and be ready to share examples of when you've successfully managed your time and responsibilities in a flexible work environment.
