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- Tasks: Manage customer enquiries and build relationships in a supportive team environment.
- Company: Thirteen Group is a leading housing association dedicated to community building in the North East.
- Benefits: Enjoy a competitive salary, flexible pension contributions, and generous annual leave starting at 28 days.
- Why this job: Make a real impact in your community while developing valuable skills in customer service and relationship management.
- Qualifications: No prior housing experience needed; just bring your passion for helping others and a driving licence.
- Other info: Flexible hours available, with opportunities for both full-time and part-time roles.
The predicted salary is between 29000 - 38000 £ per year.
Join us as a Housing Services Co-ordinator at Thirteen Group! Role Overview Thirteen Group is on the lookout for a Housing Services Co-ordinator, as well as talented people to join our talent pool. This is also a proactive recruitment campaign and we’re looking for successful candidates to join us at various points throughout the next 6 months or so. Whether you’re looking for full or part time hours, or permanent or temporary opportunities, we’d welcome your application. Can you deliver a quality customer experience that’s convenient and responsive to our customers? Can you delight our customers and turn people into real fans of Thirteen? Can you easily build relationships with our customers and colleagues, with the ability to influence and negotiate? Are you comfortable dealing with challenging conversations, remaining confident and firm, but being respectful and considerate? Are you proactive, able to think of new ideas and try new approaches and exceed performance targets? If the answer is yes, we’d be interested in hearing from you! If you’re new to the housing sector or are looking for a career change, this could be a fantastic opportunity for you. Thirteen Benefits Salary – £34,237 per annum (pay award pending) Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer). Tusker Salary Sacrifice Electric Vehicle Lease Scheme. T’dar our Discount and Reward platform giving you huge savings on everyday brands. Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays. Buy/Sell Annual Leave Key Responsibilities You’ll manage a patch of around 275 homes, and you’ll be the go-to person to resolve a range of customer enquiries. This could include working with customers to ensure that rent is paid, making sure that homes are let quickly, and resolving any anti-social behaviour and neighbourhood issues. Build great relationships with our customers and local partners to resolve issues quickly. You’ll think differently to make business decisions that have a lasting, positive impact on our neighbourhoods. Delight our customers and turn them into real fans and advocates of Thirteen. Our vision is to be the most trusted housing association with happy customers. You’ll be part of a large team of over 180 colleagues, so support and guidance are constantly on hand. Training is provided so you don’t need to have any housing-related experience. As the front face of Thirteen, fantastic customer service and relationship-building skills are key. This role requires a driving licence and the ability to travel round the region in your own vehicle. Why Thirteen Group? We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties. Join a team that’s local at heart but welcomes talent from everywhere. Be part of an organisation that values diversity and inclusivity. Be a part of a company that offers tailored support services, going beyond just housing solutions. Interested? For more details, please refer to the attached documents. If you’d like to talk more about the role, please contact Leanne Wanless-Smith, Housing Services Team Leader on 01642668949 for an informal discussion. NO RECRUITMENT AGENCIES, please. Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community! As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time. #J-18808-Ljbffr
Housing Services Co-ordinator employer: Thirteen Group
Contact Detail:
Thirteen Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Co-ordinator
✨Tip Number 1
Familiarise yourself with Thirteen Group's mission and values. Understanding their commitment to community building and customer service will help you align your responses during any discussions or interviews.
✨Tip Number 2
Prepare examples of how you've successfully built relationships in previous roles. Highlighting your ability to influence and negotiate will demonstrate that you can deliver the quality customer experience they are looking for.
✨Tip Number 3
Practice handling challenging conversations. Since the role involves resolving customer enquiries and issues, being able to showcase your conflict resolution skills will set you apart from other candidates.
✨Tip Number 4
Research common challenges faced in housing services. Being knowledgeable about these issues will allow you to propose proactive solutions, showing that you can think differently and exceed performance targets.
We think you need these skills to ace Housing Services Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Housing Services Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and relationship-building. Use bullet points for clarity and focus on achievements that demonstrate your ability to exceed performance targets.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Highlight specific examples of how you have successfully managed customer enquiries or resolved issues in previous roles, showcasing your proactive approach and problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Thirteen Group
✨Showcase Your Customer Service Skills
As a Housing Services Co-ordinator, your ability to deliver exceptional customer service is crucial. Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past, demonstrating your proactive approach and relationship-building skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you had to think creatively to resolve challenges. Highlight your ability to remain calm under pressure and how you’ve turned difficult conversations into positive outcomes.
✨Research Thirteen Group
Familiarise yourself with Thirteen Group's mission and values. Understanding their commitment to community building and customer satisfaction will help you align your answers with their goals during the interview.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you assess if Thirteen Group is the right fit for you.
